This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good The hotel wasn’t bad over all. There were some cracks in the shower and a small stain on the toilet and some blood on the top comforter but we just removed that and it was fine
Business response:
Tatiana, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have asked our housekeeping and maintenance team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Candice, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Great visit Clean room, nice staff, no complaints. The people in this town are quite upitty as you're more likely to see a Lexus than a camera. No complaints
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Great Place! I am getting to the point where I don't want to read reviews anymore. There were plenty of negative reviews about this property and I found just the opposite to be true. Staff was friendly and accommodating. Room was clean and comfortable. The place could use a little updating but what do you expect-it ain't the Ritz. Extended Stay motels do not have dishes, pots and pans in the room. You have to request them. And if they don't deliver in a timely fashion-get off your butt and go get them! It's not that long a w... read more
Business response:
Teresa, thank you for being loyal towards our brand Extended Stay America. It’s a pleasure to know you were impressed with our courteous associates and enjoyed your clean and comfortable accommodation. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Fridge was broken, microwave didn't heat, bed sheets were dirty, shower didn't drain. Staffing was awesome!!, But overall condition of room need extensive remodeling and repairs
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we apologize that your room fell short of your expectations. Your feedback with regard to the condition of your room will help us improve our future guest experiences moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Mae, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Room was nice other than it smelled of smoke
Business response:
Thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for the smoke smell you experienced in your room. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 914 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.