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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel is only 15-20 minutes from downtown Nashville. Perfect distance for me. The staff was awesome. Really friendly and professional. After driving 5+ hrs we ended up getting there before check in. They allowed us to drop our bags in the room. Well there were some issues with the room that made it seem like whoever checked/cleaned the room after the last folks that staid didn’t do their job in fully cleaning and preparing the room as well as notifying the office of the issues. The lady and gentleman at the front desk we... read more
Business response:
Thank you for sharing your feedback. Although you liked our location during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope to have another chance to deliver you with an exceptional ... read more
Small lobby - only bar soap provided in room - breakfast was limited/prepackaged items
Business response:
Thank you for taking the time to comment about your stay. Its great to know you were pleased with the majority of your visit. However, we regret that your stay was less than perfect. We appreciate you bringing this to our attention and we hope you will give us another opportunity the next time you are in the area! Sincerely, Hotel Management
its just a room for the night only stayed there because it was available and cheaper than the rest because of hurricane Michael I usually stay at a better hotel chain
Business response:
Thank you for sharing a review. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Meh Beds were two different sizes and hard as a rock. Room wasn’t clean. Hair in the tub. No elevators and our room was on the 3rd floor.
Business response:
Cassandra, thank you for posting a review of your visit. We're sorry for the cleanliness issues you encountered in your room and for not meeting your expectations with our beds. We assure you that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward.Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The pictures made the room seem more updated and bigger.
Business response:
We are very sorry that your room was not to your satisfaction. We are currently in the process of making things better.
Not a nice place. Hotel was very sparse. No dishes as stated. Only one electrical in the room worked, the others would not hold a plug. Killed roaches in the tub. The front desk clerk kept telling us that she was wondering why her relief wasn’t there at 11pm.
Business response:
I am so sorry that your stay was not to your satisfaction. I will have a coaching opportunity with my staff about the thing we do and do not share.
Very nice place Just awsome
Business response:
Tim,thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Bugs in my room. Rude check in service.
Business response:
Kate, thank you for choosing to stay with us. We apologize for the inconvenienceyou had due to the bugs in your room and for the behavior of our staff. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actions to make sure future guest do not experience the same problems.Hopefully, we will have the opportunity to make it up to you on a next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 914 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.