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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Front desk attendant was awesome! Had to switch rooms though because it smelt like a wet dog, all this after checking in and having to sweep the room myself because of leaves and other trash surrounding the area.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our front desk associate and had an overall pleasant time with us. However, we are sorry for the housekeeping service issue you encountered. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
We only stayed for one night, and the room served it's purpose (gave us a place to stay before a flight). But I do have a couple complaints. The room wasn't the cleanest (not too terrible, but I definitely had no desire to cook in the kitchenette because the room didn't feel clean). The most disturbing issue involved the leaking shower head. It got water all over the floor and had been leaking for a very long time, judging by the major water damage (that was causing part of the ceiling to bubble and sag above the shower). I ... read more
Business response:
Thank you for choosing our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
For the price, it was great.. The staff was very friendly and accommodating.
Business response:
Thank you for being our guest. We are pleased to know you were impressed with our associates and that you found us to be a good value. Thank you again, and we look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management
Will not stay here again. Two lamps were not working. Poor front desk attitudes .. especially from the woman upon checking in 2 hours early who told me I would have to pay $29 to do so AFTER I was told a day earlier on the phone that I could check in early if a room was available. It looked like MANY rooms were available. I did NOT like her serious lack of customer service skills !!! The manager later was fair and helpful, however.
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your concerns with our maintenance team, and we're working with them to fix the problems immediately. We have also shared your feedback with our associates to remind them our primary goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Roomy and reasonable. Could use some upgrading but all in all I would stay again
Business response:
Thank you for being our guest Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and were happy with our affordable rates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Good The hotel wasn’t bad over all. There were some cracks in the shower and a small stain on the toilet and some blood on the top comforter but we just removed that and it was fine
Business response:
Tatiana, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have asked our housekeeping and maintenance team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Candice, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Great visit Clean room, nice staff, no complaints. The people in this town are quite upitty as you're more likely to see a Lexus than a camera. No complaints
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 897 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is open now. It will close at 6:00 p.m.