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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The bed or mattress was lumpy and the bedding and pillows smelled! I slept in the chair, I would not recommend this place or stay at it again unless NOTHING was available!
Business response:
Dear Guest, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the bedding. We know how important it is to get a good night's sleep and rest well. Your remarks are shared with the team to make improvements in the guest experience as we move ahead. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Manageme... read more
Front
Business response:
Dear Guest, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
The whole place was an absolute dump. When we arrived they needed to check to see if there were any clean rooms. We got checked in to room 336. The room was out dated, suffered lots of wear and tear all around, the toilet was dirty, and 6” form the full size bed on the wall was male bodily fluids disposed all over the place. I went to the front desk, no additional room was offered she said ok and took the keys back. She don’t care, made no effort to correct it and didn’t want to lent my receipt. I was told that I can not get... read more
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Our team is already at work to review and take action. Please give us another chance to serve you better in the future. Sin... read more
No hangers in the closet When we asked for some it took them till the next morning to bring 4 only. Not adequate for 2 adults. The toilet wouldn’t flush. After they came to supposedly fix it still wouldn’t work. I will never stay here again.
Business response:
Dear Guest, We apologize for the inconveniences you experienced during your stay. Not having hangers available upon arrival and the delay in providing them were disappointing, and we understand how frustrating that must have been. We also regret that the toilet issue was not properly resolved despite our team’s attempt to fix it. Your feedback is very important to us, and we will be addressing these concerns with our staff to ensure they are corrected immediately. We hope to welcome you back with a more updated and comfortab... read more
Staff was friendly room was rundown and old, as well as other occupant’s appeared to short term transients
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear our staff made a positive impression during your stay. However, we are sorry for not meeting your expectations with the condition of the room and overall atmosphere, and we appreciate your observations. Your comments have been shared with our management team as we continue working to improve both our facilities and the guest experience. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Interesting property. Stay was okay until my last morning when I seen critters coming from bathroom and kitchenette area.
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear your stay was satisfactory. However, we are very sorry about the cleanliness issue you encountered during your stay with us. The concern is unacceptable, and we have alerted our housekeeping and pest control teams to review and address the situation immediately. Your comfort and safety are our priority, and we appreciate you bringing this to our attention. Please return for a better experience next time, whenever you are in the city. Sincerely, Hotel Management
Consider wearing your shoes/socks in your room. We killed 2 cockroaches!!!
Business response:
Dear Guest, Thank you for choosing our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
The property was very run down, there was a water leak and water kept seeping up through the floor boards. The “breakfast” was only coffee and instant oatmeal.
Business response:
Dear Guest, We are sorry to hear that your stay did not meet expectations. The condition of the property and the water leak you described are concerning, and we have shared your feedback with our maintenance team for immediate review. We also understand that our breakfast offerings may not have met your needs, and we appreciate your input as we continue to evaluate ways to improve the guest experience. Thank you for bringing these matters to our attention. We look forward to providing you with another great experience on you... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.