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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business Travel Very busy place! The breakfast area was very congested as the hotel was booked solid on a Tuesday.
great staff had a wonderful stay. Alex, the lady working the front desk was awesome! She helped make our stay so lovely. The bed was comfortable and you couldnt have asked for a better value! We will def go back!
The tv, was missing from room. Staff said they was bring us a tv set. It never came, they told me twice. Heater blew cold air got me sick. Room was dirty, stuck on the 3rd floor two seniors. Never never again.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations and regret the inconvenience you experienced. The concerns you described regarding in-room features, temperature control, and overall condition do not reflect the standards we strive to maintain. We also understand how challenging it must have been, given your floor location. Please know your comments will be reviewed with our team to ensure corrective action is taken. We value your feedback and r... read more
The staff was rude and I saw roaches in the kitchen and bathroom and on the wall beside the bed. The table looked like if you bumped into it it would fall apart all the legs were bent in and the room could have been cleaner.
Business response:
Dear Guest, We sincerely apologize for the serious concerns you encountered during your stay. The cleanliness issues and condition of the furnishings you described are unacceptable and do not reflect the standards we work hard to maintain. We also regret that your interaction with our team did not meet expectations, as courteous and professional service is a priority for us. Your comments will be shared with the team for immediate review, including pest control and maintenance follow-up to ensure corrective action is taken. ... read more
Expedia let us down with this hotel. We rely a lot on Expedia's expertise and experience with verifying hotel credentials. They failed with this hotel! So many things were wrong. This hotel does not deserve a good rating. At check-in, they entered our card information incorrectly which locked out our card for the next 24 hours. For room amenities, the website stated this room has a coffee/tea maker, cookware, dishware, utensils. There were none of these things in the room. There weren't even any hangers. There was a rack for... read more
Business response:
Dear Guest, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our ... read more
The room was horrible. Bathroom sink had a brown ring in it. The toilet seat was broken. Looked like mold in the tub. The cabinet door was broken.
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
All the sbove
Business response:
Dear Guest, Thank you for taking the time to share your rating. We are sorry if we missed out on any opportunities to make your stay a seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
The stove did not work. I called maintenance over 6 times.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the stove and for the repeated calls you had to make to maintenance. This is not the level of service we strive to provide. Your feedback will be shared with our team so we can address the issue promptly and improve our responsiveness. We appreciate your patience and hope to have the opportunity to provide you with a smoother stay in the future. Sincerely, Hotel Management
Hi we had a natural disaster in nashville tn for the days i spent at Extended Stay, that was the reason I was there.. They price gauged by more than 3Xs the normal rate, COCKROACHES everywhere, I had to throw away my whole travel bag of clothes i had because i dont want bugs in my home.. The owners were extremely rude, and again PRICE GAUGE while their own community went without power for almost 2wks so far, Yes its in Brentwood so i thought it would be nicer than most but no..COCKROACHES EVERYWHERE...
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort and disappointment felt during your stay, as this is not the standard we aim to provide. Our property adheres to stringent cleaning and pest prevention protocols, and we will ensure that this issue is thoroughly reviewed by our maintenance and housekeeping teams. We understand how important comfort and respect are and regret that these expectations were not met. Our goal is always to support guests with care and professionalism, and ... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,954 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is open now. It will close at 6:00 p.m.