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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There were conflicting cockroaches and several bed bugs.
Dotinjuns don't care. We got a room on the second floor. The pillows were a joke. When the A/C cycled on it sounded like a truck running in the room. I complained to the dotinjun kid at the desk and he basically said "too bad". Wrong answer, kid. It's MY money, and I want another room now. He wanted to "hear it for himself" and took the key to inspect. Came back and said he "didn't hear a problem". And then the fight started. Told him in NO uncertain terms to make me happy. NOW. Got a new room on the third floor. A/C sounded... read more
Was a bit on the dirty side stove did not work and you have to ask for dishes.. very very outdated and tv barely worked and the dresser was falling apart, no hangers! Will never stay here again. The pics online clearly not from there!!
The window was broken. The desk clerk said it just happened today and they didn't have another room with 2 beds. There were bugs in the room. The toilet roll holder was broken. They advertized a free breakfast, but what it actually was was coffee (no lids for the cups), and instant oatmeal (no bowl -- use the coffee cups), and no milk or cream for it. It was useful though -- it taught me to avoid ESA hotels in the future.
Business response:
Dear THOMAS, Thank you for taking the time to share your experience. We’re very sorry to hear about the multiple issues you encountered during your visit. We strive to deliver a stay that feels welcoming and hassle-free, and we regret that we missed the mark in this instance. Your feedback has been shared with our team so we can address these concerns promptly. We appreciate your comments and hope we’ll have the opportunity to provide a much better experience in the future. Sincerely, Hotel Management
Just go somewhere else Worst night ever. Let's just say the room didn't even have a toilet paper holder...or a freaking remote control. Oh, no hangers either. I needed help to figure out how to even open the foolish "phone in the breezeway" to check in, then waited 10 minutes for that person to get to the lobby. Called about the missing remote at like 8pm....yep still waiting on "maintenance" to bring me one a day later post checkout. The foolish manual buttons on the tv didn't work either so be prepared to entertain yoursel... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that your stay did not meet your expectations and that you faced several inconveniences that affected your comfort. We understand how frustrating this must have been and appreciate you bringing these matters to our attention. Your feedback has been shared with our team as we continue improving our service and amenities. We apologize for the delays and the difficulties you encountered during your visit. Your satisfaction is important to us, and we look forwa... read more
Did not like no elevator
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the lack of an elevator. We understand this may have been frustrating, and we appreciate your patience. Your comments are important to us, and we will consider them as we continue to improve our guests’ experiences. We hope to provide you with a more comfortable stay during your next visit. Sincerely, Hotel Management
Beautiful area, Hotel not so much Location was awesome, close to lots to do. Hotel was terrible, dead bugs under air conditioning unit. Bed was hard as rock no padding on mattress. Toilet didn't flush properly. Shower leaked water. It was extended stay with kitchen but nothing to cook with, no kitchen utensils, plates, nothing. It should state on the website kitchen is bare or empty. Make sure you stop and use restroom before you check in there is no restroom in the lobby and they are not accommodating, doesn't matter how ba... read more
Business response:
Dear Guest, Thank you for reviewing your experience. We’re glad you enjoyed the location and the many nearby attractions. However, we sincerely apologize for the difficulties you encountered during your stay. We regret the issues with the room, including cleanliness and comfort, and that the kitchen setup did not meet your expectations. Your comments regarding the lobby facilities are appreciated, and we are also taking steps to improve in that area. Your feedback is important to us, and we are committed to working toward a ... read more
This place was just dirty and run down. Be aware that there is no elevator, so you may have to climb up to 2 flights of stairs to get to your room. Will never go back again!
Business response:
Dear Guest, We are sorry to hear that your experience fell short of expectations. Cleanliness and maintenance are top priorities for us, and we will address the concerns you’ve raised with our team to ensure a more comfortable environment for all guests. We also appreciate your comments regarding the lack of an elevator and understand the inconvenience it may have caused. While we regret that your stay was not as expected, we value your perspective and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.