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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room I stayed in was still dirty and half of the lights and plugs didn’t turn on. When I woke up I saw roaches in the bathroom still alive. I wouldn’t recommend this property.
Business response:
Dear Caleb, Thank you for your feedback. We apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the standard we strive for, and we are addressing these concerns with our team to ensure they are resolved promptly. Your comments about the roaches and non-functional lights are taken seriously, and we are implementing additional measures to improve our property. We appreciate your input and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Old. Needs updating badly. Staff was banging on my door before check out time to hustle me out. But they’re better than the place across the street that refused to honor a reservation change and left me stranded. Never stay at Brentwood StudiosPlua
Business response:
Dear Tea, Thank you for choosing to stay with us. We apologize for any inconvenience you experienced during your stay. Providing a comfortable and respectful environment for our guests is our priority. We regret any disruption caused by our staff's approach to checkout and assure you that we will address this issue. Your feedback regarding the need for updates is valuable, and we will consider it for future improvements. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Since... read more
Overcharged for what it was! I was wanting a simple cheap option for a one night stay. We checked in later that night and were out the next morning. Originally, I wasn’t going to bring anything up, but now that I’ve been charged double (my stay was $130, I’ve been charged $260) called multiple times, been told to wait for the manager to call back, still no refund and no one has called me back. The whole vicinity smelt like cigarette smoke, there was trash bags everywhere other than the dumpsters.. when we got to our room my ... read more
Business response:
Dear Madyson, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
The place is a dump. There was a fist punch hole in the bathroom door. The fire alarm was dangling from the ceiling. The front door was broken and had to be slammed to close. Breakfast was coffee and packaged little donuts. The fridge was badly rusted and the door opened on the wrong side. The bathroom door had one inch of water damage, suggesting some sort of flooding. The place needed paint and the floor was dirty. Management has a trick for bad reviews: They apologise, vow to fix XYZ, and do nothing. We will never stay at... read more
Business response:
Dear Stephen, Thank you for taking the time to share your review. We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback regarding the condition of the room and amenities is deeply concerning, and it does not reflect the high standards we strive to uphold. Please rest assured that we take your comments seriously and promptly address these issues with our team to prevent recurrence. We appreciate you bringing these matters to our attention and hope to have the opportunit... read more
Overpriced, sparse, and a smell.
Business response:
Dear Jena, Thank you for sharing your review. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope that you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.