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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel 1st room the k/s/f was leaking when turned on, no p/o for the lav sink, holding water, a bug in the room crawling around, the noise was loud from adjacent room the tv was so loud had to turn my tv up to 35 just to hear it, and the snoring was obnoxious loud, 2 hrs of sleep is all i got from that, i requested another room , got to that room it was much better, ended up checking out 2 days early, and to top off was supposed to be handi cap room . Was put both times on 3 rd floor w/o an elevator. So my knees were real... read more
Business response:
Dear Dawn, Thank you for sharing your feedback. We always strive to provide a comfortable and welcoming experience for our guests, and we apologize that your stay did not meet expectations. Guest comfort and well-maintained accommodations are very important to us, and your detailed feedback will be shared with our team to address these areas. We appreciate your feedback and hope that future visits can provide a more positive and enjoyable stay. Sincerely, Hotel Management
Non-smoking room had definitely been smoked in. My husband and I both had allergic reactions with in 5minutes of being in the room. Sheets had burn holes presumably from cigarette ashes. We had to vacate the motel and find alternative place to stay.
Business response:
Dear Jennifer, Thank you for sharing your feedback. We sincerely apologize for the experience you and your husband had in your room. Guest comfort and safety are our top priorities, and it is clear that we fell short during your stay. We understand how important it is not only to have a spotless room but also one that is completely smoke-free. While our rooms are strictly designated as non-smoking, we appreciate you bringing this to our attention so we can address it appropriately. We sincerely hope you and your husband are ... read more
This is the first extended stay I've stayed at that didn't have amenities. No dishes or appliances in the kitchen, no coffee maker, no silverware...there wasn't even a trashcan. I don't understand.
Business response:
Dear Kyla, Thank you for providing feedback regarding your recent experience at our property. We strive to ensure that all guests are fully informed about our hotel and its amenities. We regret any miscommunication that may have arisen concerning our kitchenware policy. To uphold cleanliness standards for all guests, we store dishware at the front desk and are delighted to deliver it to your suite upon request. We take your concerns seriously and will address them promptly to enhance our services. Your insights are greatly a... read more
Non smoking room that wreaked of smoke. Roaches. Overall dirty
Business response:
Dear latacha, Thank you for sharing your feedback. We regret that your room did not meet expectations and that you encountered concerns with cleanliness and the condition of the room. This is far from the experience we want for our guests, and your comments will be addressed with our team to reinforce the standards we strive to uphold. We hope you might consider giving us another opportunity to provide a stay that is both clean and comfortable. Sincerely, Hotel Management
This property is not up to mark of any basic standards of hospitality: 1. Diry rooms 2. Refrigerator does not work 3. Stinky smell in room 4. Room does not open or close, jam doors 5. Toilet clog 6. Phone in the room has no wire, does not work 7. Breakfast mentioned incorrectly, it us coffee and quarkers 8. Stale hot water as if not changed for days, unhygenic. 9. Staff shortage, wait time is high I request refund for this stay. Not recommended till the property has basic amenities. Thanks
Hotels mentioned Breakfast. Only coffee (Luke warm), hot water, packets of oatmeal. Rooms look like photos only aged 10 years with little to no maintenance. Smoke alarm missing. No door lock on bathroom door (looks like someone had kicked door at one time). Remote had wads of scotch tape trying to batteries in and it barely worked on TV.
I noticed that as I walked across the floor that my white socks got filthy. The commode stopped up, and we called the front desk twice, and they finally told us that no one could come to help. It was an extended stay suite. It had a fridge, stove, microwave, but no cups, glasses, or dishes, or any type of pots or pans to use on the stove. We couldn't even boil water for coffee. Breakfast was a bowl of oatmeal.....that's it. nothing else. The sheets were not changed, had stains on them.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.