This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They gave us the wrong room becaise they apparently overbooked. The room they gave us was dorty and gross.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the room mix-up and the cleanliness issues you encountered. We understand how disappointing it must have been to receive an accommodation that did not meet your expectations. Please know that this situation does not reflect the standard of service we strive to provide. We are addressing your concerns with our team to ensure this doesn’t happen again. Your feedback is valuable, and we hope to have the opportunity to serve you better in the f... read more
NASTY, FILTHY, DEPLORABLE MESS!!!!! The hotel was an ABSOLUTE DEPLORABLE NASTY MESS !!! I left the same
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the experience you described and deeply regret that your stay did not meet your expected standards. Cleanliness and guest comfort are priorities for us, and we understand how disappointing it must have been to face such conditions. Please be assured that your concerns will be reviewed with the appropriate team to ensure we provide a more welcoming and well-maintained environment moving forward. We value your input and hope to have the chance to offer... read more
Terrible property and website Property was horribly maintained, dirty, smelled like piss, and things were falling apart. The only effort they made for this room was to make the bed and there's no way in hell I was sleeping on it when I saw roaches in the office to check in. Waste of money and time, refund denied when I spent 10 minutes in the room taking pictures of how dirty it was. Thanks for wasting my money, time, and adding loads of stress to our vacation.
Business response:
Dear Nathan,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I was given a room on the third floor, no elevator, carried all my stuff and dog up three flights of stairs only to find the key didn't work. Went down to get a new one and there was no one at the front desk. I rang the bell several times and no one showed up for 15 minutes. The desk person said there is an outside phone to call, but it was locked. There were opened bags of pretzels in the room, no coffee pot, furniture in bad shape. The so called breakfast was by the front desk, no place to sit down, and consisted of coffee... read more
Business response:
Dear Janet, thank you for taking the time to share your experience. We sincerely apologize for the frustrations you encountered with access to your room, front desk support, and room conditions, especially after managing the stairs with your belongings and dog. We understand that these issues detracted significantly from your stay, and we are addressing each concern with our team to prevent future occurrences. Our goal is to offer a welcoming and comfortable environment, and we are sorry that we fell short this time. Your fe... read more
The room smelled like smoke and I got sick.
Business response:
Dear Reginald,Thank you for sharing your experience. We sincerely apologize for the discomfort caused by the smell of smoke in your room and are truly sorry to hear that it affected your health. We strive to provide a fresh and welcoming environment for all our guests, and your experience falls short of our standards. Please be assured we are addressing this with our housekeeping team to prevent such issues in the future. Your feedback is invaluable as we work to improve, and we hope to have the opportunity to welcome you ba... read more
Our first room had roaches. The management kindly gave us another room, but there were roaches in this room as well and the wall lamps did not come on. The only light was bathroom light and small bedside wall light.
Business response:
Dear Arnold, Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. It is unacceptable that you experienced pest problems in both rooms, and we understand how distressing this must have been. We appreciate your patience in accepting a room change, and we will immediately address these concerns with our maintenance and pest control teams to ensure a thorough resolution. Your comfort is our top priority, and we are committed to improving our standards. We hope to have t... read more
Trash Trash. Dirty and unsafe
Business response:
Dear Todd, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. Providing a clean and secure environment is a top priority, and we take your concerns seriously. We will review these matters with our team to ensure improvements are made. Your input is important to us, and we hope to have the opportunity to offer a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.