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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I e place but overpriced. Only like muffins in a package for breakfast. Room was ok air conditioning seemed like it was not woygood
Business response:
Marvin, thank you for being our guest. We regret you were unhappy with the cost of your stay and for the inconvenience you had due to the HVAC unit in your room. We have asked our maintenance team to inspect and fix the problem you mentioned. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not bad for the price especially in this area. According to the website there was supposed to be a coffee maker, dishes and silverware in the room. However there wasn't. I didn't ask about it because I figured those were available for a fee and since I was only staying one night it was no big deal especially since I was able to grab plastic ware for what I needed at no cost when I grabbed food from Publix and I had already planned on stopping by Starbucks on my way into work for coffee. The outside of the refrigerator needed... read more
Business response:
Thank you for choosing us for your overnight stay. Although you were happy with our affordable rates and slept well on our cozy beds, we are sorry for the housekeeping issues you had in your room. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Smdh It was all trip. However the girl at the front desk had a emotional break down the told me it would be a hour till I can check in because she left and nobody else there had her password. I cal coporate and cooperate have not return my phone call YET.
5 out of 10 I guess It’s old, and there was hair in the bathroom that wasn’t ours! We were only in the room for six hours so it was survivalable
Business response:
Thank you for making Extended Stay America a part of your travel plans. Although from the rating it seems you had a pleasant visit, we are sorry for the cleanliness issue you encountered. We have shared your feedback with the housekeeping team. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
No frills, good value For the price and last minute stay, it was great! Beds were not comfortable, but overall it was clean and safe.
Business response:
Andrew, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with our well-kept property and that you found us to be a good value. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 3.1 star rating with 1,909 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.