This profile has been claimed by the business owner or representative.
Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean hotel but needs some maintenance, The first room that we were given had a heater that sounded like it was going to take off, they moved us to another room that didn’t have a working TV & the microwave sparked when I used. I was told someone would be at the desk when I left even though it was early, no one was there when we left.
Business response:
Dear Karen, we apologize for the maintenance issues you encountered and for any inconvenience caused by moving to a new suite after your arrival. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Furthermore, we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Please be assured we will review this incident with our staff. We appreciate your observations ... read more
Convenient
I little more coffee cups…😃
Business response:
Martin, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Very spartan. No ice machine. No hair dryer. Not for me.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
We’re talking seriously basic. No vending, no ice, TV was broken, and parking is very small and limited !
Business response:
Blake, thank you for being our guest. We are sorry for not meeting all of your expectations and regret your disappointment with our parking area. We also apologize for the maintenance issue you encountered in your suite. Please be assured we will address this with the appropriate team to take the necessary actions. We regret the inconvenience this caused and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 3.2 star rating with 1,547 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.