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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very spartan. No ice machine. No hair dryer. Not for me.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Room was a little dirty
Business response:
We are happy you chose Extended Stay America for your accommodations. It was our pleasure having you as our guest, and we are sorry for any inconvenience you had while here. We hope you will revisit the next time your travel brings you to this area. Sincerely, Hotel Management
Room was clean
Business response:
Yasmine, thank you for taking the time to share your experience with us. We are pleased to know you were satisfied with the cleanliness of your room and had an enjoyable stay while here. We hope you are already planning another visit our way. Thank you again for your review! Sincerely, Hotel Management
My check in was fast and easy , my only issue was a noisy neighbor who's room was above mine that kept stomping there feet all night. I reported to personnel that was at front desk and nothing was done about the noise.
Business response:
Thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and we will be making changes to better serve our guests. Thank you again for your candid feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
Restroom ventilation fan so noisy
Business response:
Thank you for taking the time to share your feedback. We are pleased you choose to stay with us and hope you had an overall enjoyable time with us. However, we are sorry for the noise issue you had while you were here. We have shared your concern with our maintenance team for a quick review. Please come and see us again the next time you are in this area. Sincerely, Hotel Management
We’re talking seriously basic. No vending, no ice, TV was broken, and parking is very small and limited !
Business response:
Blake, thank you for being our guest. We are sorry for not meeting all of your expectations and regret your disappointment with our parking area. We also apologize for the maintenance issue you encountered in your suite. Please be assured we will address this with the appropriate team to take the necessary actions. We regret the inconvenience this caused and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 3.2 star rating with 1,582 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.