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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bodily fluids on bedskirt, stains on bed sheets
Business response:
Michael, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Nice and friendly staff. Clean hotel easy to get anywhere
Business response:
Thank you for sharing your experience with us. We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable accommodations. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
EveryTime Was Good From The First View On Parking Lot
Business response:
We are glad you enjoyed your time at Extended Stay America. Thank you for your feedback, and we look forward to your next visit. Sincerely, Hotel Management
It was not in the best of neighborhood. It was ok for my husband and I but I was thankful we didn’t have our kids with us.
Business response:
Thank you for evaluating your stay with us. We regret our location was not appealing to you. We hope the positive aspects of your visit will bring you back. Sincerely, Hotel Management
Business response:
Mark, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Despite being a smoke-free property, the room smelled of cigarettes. Everything was outdated and the beds were very hard.
Business response:
Thank you for visiting us. We apologize for the odor you encountered and regret the inconvenience it caused. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. Also, your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such a problem again moving forward. We value your observations and will share it with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope ... read more
The personnel were nice. The rooms were definitely older and outdated. Very little in the way of amenities. No hair dryer in room. There was a fridge and microwave, which is nice, but not even plastic utensils or anything to eat off of. Tub didn't drain at all. Was standing in over ankle-deep water while showering. Lots of chips and stains in sinks and tub. Their breakfast was, at best, minimal. Choice of a granola bar or a small wrapped muffin or packet of oatmeal and coffee.
Business response:
We are disappointed to read your comments. Kindly note, kitchenware for your suite is also available and kept at the front desk. We offer our apologies as you were not happy with the age of your room and for the inconvenience, you had in your room. Your feedback is shared with the appropriate individuals, as we are continuously working to keep our accommodations fresh and up to date. Your comment also for the grab-and-go breakfast will help us determine more choices moving forward. Please give us a chance to redeem ourselves... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 4.1 star rating with 929 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.