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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire alarm constantly going off. Roaches in the room. Microwave broken, but they did replace.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. The fire alarm going off repeatedly, the presence of roaches in your room, and the broken microwave are unacceptable and not reflective of our standards. We are glad, however, that the microwave was promptly replaced. Our maintenance and housekeeping teams have been alerted to prevent future occurrences. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back and provide a cleaner, safer, and mor... read more
It was okay had some weird rules for travelers with dogs
Business response:
Dear Guest, Thank you for the feedback regarding your recent stay. We hope your overall stay was satisfactory. That said, we’re sorry to hear that our pet policies caused some inconvenience. We understand how important it is for travellers to feel comfortable when bringing their pets along. We appreciate you sharing your thoughts and hope you’ll consider giving us another opportunity to provide a more enjoyable stay next time. Sincerely, Hotel Management
everything was good
Front desk good service It was good. We had to move rooms do to a smoker not following the posted non smoki g signs. We had to move. I have sever asthama & allergy. It shut me down in minuites of being in the room. The front desk handled it quickly . They moved us to a much cleaner room without the cigarette smoke. Good service.
Rude check in. Dirty room. What looked like mold in bathroom. Short items in kitchen package.
Business response:
Dear Guest, Thank you for your valuable feedback. We are sorry your visit did not reflect the standards we aim to provide. Providing courteous and professional service is very important to us, and your feedback will be shared with our team to ensure proper attention is given to improve the level of service. Also, guest comfort and cleanliness are very important to us, and we will address these concerns promptly. We appreciate your feedback and hope you will give us another opportunity to provide a much-improved stay. Sincere... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,725 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.