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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My overall experience at the extended stay was an enjoyable one, but for the room itself into 218 it was not enjoyable at all. When I checked in I usually go and check the AC and it did not blow hot air at all. And the room needs to be fumigated because it had roaches. Other than those two issues I usually have an amazing State at the extended stay so hopefully on my next visit it will be addressed thank you.
Front desk clerk was kind and very helpful.
Business response:
Dear Guest, Thank you for your kind words! We are pleased to learn that you had such a positive experience with our check-in service. Providing a smooth arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management
laundry was good
Fire alarm constantly going off. Roaches in the room. Microwave broken, but they did replace.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. The fire alarm going off repeatedly, the presence of roaches in your room, and the broken microwave are unacceptable and not reflective of our standards. We are glad, however, that the microwave was promptly replaced. Our maintenance and housekeeping teams have been alerted to prevent future occurrences. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back and provide a cleaner, safer, and mor... read more
It was okay had some weird rules for travelers with dogs
Business response:
Dear Guest, Thank you for the feedback regarding your recent stay. We hope your overall stay was satisfactory. That said, we’re sorry to hear that our pet policies caused some inconvenience. We understand how important it is for travellers to feel comfortable when bringing their pets along. We appreciate you sharing your thoughts and hope you’ll consider giving us another opportunity to provide a more enjoyable stay next time. Sincerely, Hotel Management
everything was good
Rude check in. Dirty room. What looked like mold in bathroom. Short items in kitchen package.
Business response:
Dear Guest, Thank you for your valuable feedback. We are sorry your visit did not reflect the standards we aim to provide. Providing courteous and professional service is very important to us, and your feedback will be shared with our team to ensure proper attention is given to improve the level of service. Also, guest comfort and cleanliness are very important to us, and we will address these concerns promptly. We appreciate your feedback and hope you will give us another opportunity to provide a much-improved stay. Sincere... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,738 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.