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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk good service It was good. We had to move rooms do to a smoker not following the posted non smoki g signs. We had to move. I have sever asthama & allergy. It shut me down in minuites of being in the room. The front desk handled it quickly . They moved us to a much cleaner room without the cigarette smoke. Good service.
Overnight stay Room attic kitchen bathtub has stains. Some insects present overall Stay was OK
Business response:
Dear Kevin, Thank you for sharing your feedback regarding your recent stay. We regret to hear that the kitchen bathtub did not meet your expectations. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Ma... read more
Clean room late check in all what was to be expected
Business response:
Dear Sergio, We are pleased to hear that you found your room well-maintained and that your late check-in process went smoothly. It’s our goal to provide a comfortable and hassle-free experience for all guests, and we appreciate your acknowledgment. Thank you for being our guest at Extended Stay America. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Very nice Hotel, I was surprised at the size of the room for the price I paid. Room was very spacious liked the fact it had a kitchenette, stove top, sink, microwave and Refrigerator. Room was clean, had a nice clean smell. Front Desk Staff very friendly very helpful. Brandi very knowledgeable of area Restaraunts.
My first night was not quite what I expected. The pots and pans and dishes were not available in the room. The room I had smelled like smoke. I didn't get enough towels in my room. The next night, Brandon offered me another room which did not smell like smoke and he offered to pay for my laundry which was a nice gesture . He was a awesome front desk attendant.
Business response:
Dear Ericka, We are so glad to hear Brandon was able to turn things around and make your stay more comfortable—he will be happy to hear your kind words! While we’re sorry the first night didn’t meet your expectations, we appreciate your patience and understanding. Your feedback helps us improve, and we’d love to welcome you back to Extended Stay America for an even smoother experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,699 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.