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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Guest,Thanks for taking a moment to share your thoughts! We are glad to know your visit went smoothly and appreciate you choosing to stay with us. It’s always great hearing from guests, and we hope to welcome you back to Extended Stay America whenever your travels bring you this way again.Sincerely,Hotel Management
Staff
Need to hire better front desk staff There was no staff at the front desk to check me in nor out. I had to yell in the lobby for someone to come out to check me in after waiting at the front desk for over 10 mins because the courtesy phone was inoperable. Another guest told me that this was their norm. Other than that I had a good stay. I may stay there again but they need to hire better staffing that will not leave their posts unattended and better serve the guests. Very unprofessional.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced at check-in and check-out due to the absence of staff. This is not the standard of service we aim to provide, and we will address the issue to ensure more reliable service in the future. We are glad to hear you had a good stay otherwise and hope to welcome you back to Extended Stay America. Sincerely, Hotel Management
My only real complaint would be cleanliness. The stove definitely needed some attention. And the floor looked fine until I spilled water and upon wiping it up with the provided white towel, it was not even close to clean. The staff are friendly and helpful. The room was comfortable and a nice size.
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 974 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.