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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dark enterance...not really handicap accessible.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear your stay was satisfactory overall. We understand that certain aspects, such as the lighting at the entrance and accessibility features, did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Your comments are invaluable to us, and we are committed to enhancing our facilities to serve our guests better. We hope to have the opportunity to welcome you back in the future for an improved experience. Sincerely, Ho... read more
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Business response:
Dear Guest,Thanks for taking a moment to share your thoughts! We are glad to know your visit went smoothly and appreciate you choosing to stay with us. It’s always great hearing from guests, and we hope to welcome you back to Extended Stay America whenever your travels bring you this way again.Sincerely,Hotel Management
Staff
The breakfast wasn't good
Not so good! It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin. There was not an ice machine and the ice trays in the refrigerator-freezer leaked. The bathroom looked like it was not clean and the toilet did not flush well.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We truly appreciate your comments and are glad you found some aspects of your stay satisfactory. We sincerely regret the inconvenience you experienced and understand how it may have impacted your visit. Your observations have been shared with our team for immediate attention. We value the chance to welcome you again and provide a more seamless and pleasant stay. Sincerely, Hotel Management
The pictures at time of booking seems false. The location did not look like pictures in person. And a sour odor throughout the hotel.
Business response:
Dear Joseph, Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your candid impressions. We understand how important it is for expectations to align with the experience, and we are sorry to hear that your visit didn’t fully reflect what you anticipated. Your comments have been noted as we continue making improvements. We hope to welcome you again for a stay that better meets your expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,739 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.