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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff
Cautious The stay was good the only thing was the latch on the door was broken thats need to be repaired I was goin to ask for another room but I always travel a lot and book many hotel so when things like this happens I always come prepare for my safety an bring my (extended latch) to make sure the door is secure and their no ice machine even though its says extended stay and they have ice trays they should still have a ice machine in the facility
Business response:
Dear Guest, Thank you for your feedback and for sharing your experience. We appreciate your understanding and apologize for the inconvenience caused by the door latch issue. Your safety and comfort are important to us, and we regret that this affected your stay. We also acknowledge your suggestion regarding amenities and will take it into consideration for future improvements. We hope to welcome you back for a more seamless and comfortable visit in the future. Sincerely, Hotel Management
1st couple days no hot water and trying to get service was like pulling teeth however after the1st wk it got to be an amazing stay
Business response:
Dear Guest, We are glad to hear your stay turned out to be a great experience. We always wanted our guests to have the best experience at Extended Stay America. Thanks for your patience early on, and we appreciate you sharing your journey with us. We look forward to welcoming you back for another wonderful visit soon! Sincerely, Hotel Management
Very dark enterance...not really handicap accessible.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear your stay was satisfactory overall. We understand that certain aspects, such as the lighting at the entrance and accessibility features, did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Your comments are invaluable to us, and we are committed to enhancing our facilities to serve our guests better. We hope to have the opportunity to welcome you back in the future for an improved experience. Sincerely, Ho... read more
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Business response:
Dear Guest,Thanks for taking a moment to share your thoughts! We are glad to know your visit went smoothly and appreciate you choosing to stay with us. It’s always great hearing from guests, and we hope to welcome you back to Extended Stay America whenever your travels bring you this way again.Sincerely,Hotel Management
The breakfast wasn't good
Not so good! It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin. There was not an ice machine and the ice trays in the refrigerator-freezer leaked. The bathroom looked like it was not clean and the toilet did not flush well.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We truly appreciate your comments and are glad you found some aspects of your stay satisfactory. We sincerely regret the inconvenience you experienced and understand how it may have impacted your visit. Your observations have been shared with our team for immediate attention. We value the chance to welcome you again and provide a more seamless and pleasant stay. Sincerely, Hotel Management
The pictures at time of booking seems false. The location did not look like pictures in person. And a sour odor throughout the hotel.
Business response:
Dear Joseph, Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your candid impressions. We understand how important it is for expectations to align with the experience, and we are sorry to hear that your visit didn’t fully reflect what you anticipated. Your comments have been noted as we continue making improvements. We hope to welcome you again for a stay that better meets your expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,710 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.