Extended Stay America - New Orleans - Metairie

Business response:

Dear Ary, Thank you for sharing your experience about your recent stay. We are glad you loved the location and enjoyed a pleasant stay. However, we are sorry for the disappointment with the cleanliness of the room that does not meet your expectations. Your comments are shared with our housekeeping and pest control team for improvement. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management 

Business response:

Dear Norma, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hot... read more

Business response:

Dear Vinson, We're delighted to hear that you had a great and professional experience at Extended Stay America! Providing excellent service is our top priority, and we appreciate your positive feedback. If there's anything specific that stands out, please let us know. We look forward to welcoming you back for another exceptional stay in the future.Sincerely,Hotel Management 

Business response:

Dear Consuelo, Thank you for choosing Extended Stay America and the generous rating for your stay. We are dedicated to providing a comfortable and pleasing atmosphere for all our guests, so we are delighted you enjoyed your stay. Your feedback is essential to us. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management