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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One night stay Everything was ok but in the morning there was no water . I called service desk , the clerk told me that pipes are frozen and there is not she can do . I was quite upset and ask how can I go to my meeting . When I got mad she said she will arrange another room where she has water . She took me there but there was water but not hot water . I waited until 9:30 am . Finally I wash my face with cold water . And checked out
Business response:
John, thanks for sharing your review online. Although you had a nice stay with us, we apologize for the inconvenience you encountered in your room. Your feedback is shared with the concerned team in an effort to improve our service and facilities going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Really nice hotel great price It’s very comfortable reminds me of home😍 Everything was clean and nice well put together suite
Business response:
Wow - Brittany, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Great location, full kitchenette, no frills Booked online, then called because I wanted check in earlier. Early afternoon staff was excellent and accommodating put me on requested floor near an exit because I have mobility problems. The morning staff, not as friendly. Coffee service sorely lacking. Either you drink your coffee black or put sweetened coffeemate liquid in it. No regular cream or creamer and front desk staff acted as though a couple of us customers were asking for the unthinkable. Weird. Nice clean working refr... read more
Business response:
Rita, thanks for the review regarding your stay at Extended Stay America. We are glad to know you liked our ideal location and that you enjoyed having a fully equipped kitchenette in your room for your convenience. However, we are sorry for any inconvenience caused to you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
Business response:
James, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Perfect customer service , My room was very comfortable made me feel right at home
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to know you enjoyed your time with us and that our associates left you with a good impression of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Conveniently located for my purposes. Enjoyed it all except for the lack of hot water in my shower. That was a bummer to wake up to, but overall, Extended Stay always takes good care of me.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that our location was ideal for your visit. We have shared your concern in regard to the room with our maintenance team to ensure it is fixed immediately. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Nice hotel travel in New Orleans. I stayed one night for visit my daughter in Metairie.
Business response:
Thanks for choosing Extended Stay America while here to meet your daughter. We are delighted to know your short stay was a comfortable one and that we were able to meet your expectations at a great price. It was a pleasure having you with us, and we invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.