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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First time stay I have only one complaint. The elevator was a mess. It didn't work half the time. Other than that, great stay.
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry for the issue you encountered with the elevator. Our maintenance team has been notified to ensure the issue is corrected. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Bugs There was a roach spotted on the wall the moment we turned on the lights at arrival and woke up to small bugs inside of a cup of juice we had on the night stand
Business response:
Thank you for being our guest and for sharing your feedback. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in our area. Sincerely, Hotel Management
No room service for cleaning for those 3 days. My toilet was stopped up and i had to plunge it myself.
Business response:
Marty, thank you for taking the time to share your feedback. Please accept my apology for the inconvenience you experienced during your stay. I would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. I truly regret the inconvenience you had and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General M... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Ortega cell#2524730847 I had to pay another 16 dollars. They said that hotels.com over booked them and that I would have to pay to difference. The room was old and had more than normal wear to the point I believe was in excess. Carpet was dirty they didn't vacuum user table or beds.
Business response:
Agustin, thank you for taking the time to share your feedback. I am sorry for not meeting your expectations and the inconvenience it caused. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Business response:
Heidi, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, General Manager
Close to interstate It was nice. The room was clean. Just need thicker blankets
Business response:
Thanks for evaluating your stay. We are happy to read you liked the cleanliness of your room and that our location was perfect for your needs. We appreciate your feedback as it will help us to improve our future experiences. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Sleeper The experience was just okay. My only complaint is with the comfort of the bed. Maybe I'm just used to pillow tops, but the bed wasn't really comfortable. I didnt sleep well there. The presentation of the bed wasn't exactly the neatest and I wound up checking the bed for cleanliness (which was fine).
Business response:
Thank you for staying with us. We are pleased you had an overall pleasant experience. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Geralyn, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, General Manager
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 974 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.