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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn’t quite clean. An old cracker I guess from the previous stayers was still beside the bed. Tub wasn’t clean and took forever to get hot but other than that everything else was fine
Business response:
Thank for much posting a review of your stay. We apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Excellent staff - Very responsive Started off bad with no hot water in the shower but the staff was great. Super busy weekend in the area and when they could not fix the issue they moved all our stuff out of that room and into another room while we were out that day.
Business response:
Chris, thank you for staying at Extended Stay America. We are sorry for the inconvenience you had with your room, but we are glad to know our attentive associates took good care of you and made your visit comfortable. We will be sure to share your compliments with the entire team. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
I still like the hotel and staff are wonderful...love it
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel, especially with the service provided by our staff. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
I love this hotel the staff are awsome. I love it.. Safe and comfortable...they have a kitchen and the front dest provides everything you need. Great for a good price. The staff are awsome.
Excellent place to stay for the price Great place to stay, just couldn't get access to free wifi.
Business response:
Dave, thank you for selecting Extended Stay America. It’s a pleasure knowing you had an overall pleasant experience and loved our reasonable rates. Our front desk would have been happy to assist you regarding our Wi-Fi. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Peaceful
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Mold The room was rather warm. Noticed that part of the carpet was wet by the ac. To my surprise fuzzy mold was growing by the ac.
Business response:
Thank you for staying with us and letting us know your overall visit was pleasant. However, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope to have the opportunity to make it up to you on a future date. Sincerely, Hotel Management
First time stay I have only one complaint. The elevator was a mess. It didn't work half the time. Other than that, great stay.
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry for the issue you encountered with the elevator. Our maintenance team has been notified to ensure the issue is corrected. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Bugs There was a roach spotted on the wall the moment we turned on the lights at arrival and woke up to small bugs inside of a cup of juice we had on the night stand
Business response:
Thank you for being our guest and for sharing your feedback. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 1,013 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.