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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice The staff was extra friendly The room was nice and clean And comfortable...reminded me of home with The decor. I was on the 4th floor so the view was amazing of the city ...very happy with my stay I definitely would recommend to family & friends
Business response:
Brittany, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
What an amazing experience Room was clean and comfortable. Greet with a smile and accomodationing
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great stay Overall a good experience, the check in employee was a bit busy and the small breakfast bar was messy when i went for breakfast but the rooms were clean and it was a really nice area. We also had access to the interstate and not far from french quarter
Business response:
Christine, thanks for choosing Extended Stay America. It is a pleasure knowing you had a good stay and that you found us to be affordable. Your feedback regarding breakfast specifics has been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks for being our guest, and we look forward to welcoming you back for enjoying a much better visit. Sincerely, Hotel Management
Hot water was an issue, didn't really work well at all
Business response:
Thank you for sharing your comments. We are glad that your overall stay was enjoyable, but we are sorry for the issue you had and the inconvenience it caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Great Great stay quick check in,clean,convenient.nice rooms would definitely stay again
Business response:
Gregory, thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and your well-appointed room. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Overall, fine. RUDE Attendant! Lawanda was her name. She was absolutely Lazy, Rude and slow. Did not like her attitude One Bit! But everything else was pleasant.
Business response:
First of all, please accept our sincerest apologies for the behavior of one our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
The Front Desk The lady at the front desk was very rude and arrogant. She did not greet me, only looked up at me after seeing I was waiting on her n asked could she help me. After not greeting me she argued with me that she didn’t need my license after stating to her that my name may be hard to spell. Then to only say, that she needed my license. Her name was Lawanda and maybe the front desk is not what best suits her.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the poor service you received from one of our staff. Your feedback is important to us, and we will use it as a training tool to improve our services going forward. We sincerely apologize and hope you will consider giving us a second chance in the future to provide you with an improved experience. Sincerely, Hotel Management
Trapped by bad weather! We could not get home due to an ice storm in New Orleans. All of the roads leading to where we live were closed! We were lucky to find a room at Extended Stay. we got there at about 1 a.m. and was told check out was at 11 a.m. they were two couples in the room and we made the best of a bad situation and basically had a small all night party the next morning all roads were still closed. The hotel informed us that they changed our check out time to 11 a.m. the following day at no additional charge! Our ... read more
Business response:
Gil, thanks for choosing Extended Stay America We are pleased we could be of your service and that you had a comfortable stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
One night stay Everything was ok but in the morning there was no water . I called service desk , the clerk told me that pipes are frozen and there is not she can do . I was quite upset and ask how can I go to my meeting . When I got mad she said she will arrange another room where she has water . She took me there but there was water but not hot water . I waited until 9:30 am . Finally I wash my face with cold water . And checked out
Business response:
John, thanks for sharing your review online. Although you had a nice stay with us, we apologize for the inconvenience you encountered in your room. Your feedback is shared with the concerned team in an effort to improve our service and facilities going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 1,013 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.