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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over all not impressed Elevator was broken. We had a room on the 4th floor. TV in the room didn't work. No one to fix, no price adjustment because "the TV is complimentary" lol. Tried to stream on my laptop but they wanted to charge me 1.99/hr or 5.99/day. So I asked if that could be credited back to me since I was only streaming because the TV didn't work AND they couldn't fix it... Answer "We don't comp anything" Couldn't talk to the manager because "policy is that we can't say if the manger is here or not". No utensils in... read more
Business response:
Julie, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not recommending anyone!
Business response:
Farhad, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Elevator was always breaking down. No enforcement of mask wearing, even by staff members! No quarters for laundry. Maid never cleaned my room during a multiple week stay. Kitchen was missing basic amenities. Some other guests were noisy and rude.
Business response:
Christopher, thank you for your candid evaluation. We apologize for the lack of housekeeping service you encountered and for the inconvenience you encountered. We will review this appropriately and make sure we prevent such reoccurrences. We hope to have the chance to welcome you back soon. Sincerely, Hotel Management
No amenities, no seating areas, terrible breakfast, no drinking water, no coffee machine or supplies in the room. Very disappointed!
Business response:
Farhad, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothings
Business response:
Farhad, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing unique. Very bad experience. Won’t stay in this property again!
Business response:
Farhad, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Hotel needs repairs. Room was well used. Sub par. Elevators were both broken. Location is convenient. Staff was pleasant
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.