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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pass this hotel up Our flight from NYC was cancelled so we had to find a place to stay near airport which wasn't too expensive. Site indicated this hotel was close to LaGuardia. It wasn't. Expensive taxi ride. Hotel was ok outside but old and drab inside. Our reservation had not gone thru your system which caused further delay. It was late and we were tired having waited extra four hours for plane delays. No food walking distance so we ordered in on advice of hotel staff. Food was not edible. We were told there was a shuttle... read more
Business response:
Judith, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. Sincerely, General Manager
Totally disappointed Did not get to stay there because the hotel cancelled my reservation 2 hours before my stay. Hotels.com was unable to accomadate my needs! Had to book a hotel on my cell phone while in the car!
Business response:
Lisa, thank you for your review. We apologize for disappointing you. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, General Manager
Nastiest hotel I have ever spent the night at Pillows smelt dirty and used. Beds were not attached to wall so when my friend and I sat at the end, the bed flipped up. Carpets were stained and filthy nasty..... And the bathroom.... oh my gosh.... we didn't even get to shower because literally the dirt that was in the tub. (See picture) Needed a vending machine for water, located in laundry room, walked in to people's panties and socks all over the floor(gross and nasty), trash over flowing and a vending machine that the cash ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Very poor customer service. Service is very poor no help from the customer service she did not care about our shuttle service for the airport although I told her at night before and 30 min before going to the airport she said I am not sure about shuttle for u to get to the airport you guys can take uber or cab horrible service.Never will book my hotel with that hotel.
Business response:
Ismat, thank you for the evaluation of your stay. I am deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and I assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, General Manager
I didn't stay there because they overbooked themse We got a email saying are room is ready, we took a cab there and then they tell us sorry we are booked out! Had my two year old daughter with us, we didn't get to the second hotel until 1:30AM Thanks Expedia for caring about your customers.
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
Room smelled like curry,and I'm not talking about stepth
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.... read more
Never again Hotel is not what they show at the pictures ,they not have breakfast all smell every way . I am not recommended that hotel to push out from Expedia list
Business response:
Thank you for your feedback. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Bad hotel to stay at Girl at reception was very rude. Requested for utensils was told will be in room in 10 mins. Waited 20 called back she said she will send in few moments waited for another 20 mins no one showed up. Had to walk to reception stood there for 10 mins they gave me and had to take to room myself. Hallways had some bad smell. Place is really noisy. Won't suggest to anyone at all.
No utensils in the room. Waited an hour and a half to start cooking dinner
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.