This profile has been claimed by the business owner or representative.
Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terriable We booked a room 2 weeks ago through expedia. After arriving around 11:30 am on Sat Dec 2nd. We asked if we could park our car there and come back later to check in. We were told by front desk staff we could. She asked for the name the reservation was under. I gave it andcshe gave me a parking permit for my dash bord. We left abd came back around 9:30pm to check in and was told there were no rooms. Was told to call expedia. They were unable to find us a room we were able to get to and suits our needs so i had to dr... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Mor a nice experience the hotel is in a good location, but requires a complete change and clean so Tere os no smell on rooms
Business response:
Karina, thanks for being our guest. It is a pleasure knowing you were benefitted with our convenient location close to the points of your interest and that you had an overall nice stay. However, we are sorry for the issue you experienced and regret the inconvenience this caused. Your comments have been shared with our housekeeping staff to ensure they are well-poised in their work. We hope to welcome you back soon. Sincerely, Hotel Management
Staff is extremely rude and not knowledgeable, they took for ever to take care of our request and we had to call multiple times
Business response:
Latty, thank you for staying at our hotel and for sharing your concerns. Please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Sucky place Very bad service and Kristen was extremely!!!!! Rude!!
Business response:
Melissa, thank you for choosing our hotel, and for sharing your feedback regarding your recent stay. We were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. Thank you again for sharing your concerns. We hope you will give us another chance in your future travels. Sin... read more
Business response:
James, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
They were out of toilet paper for 4 days , no clean towels. Coffee area looked disgusting
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Fresh linens and towels along with any toiletries are always available at the front desk. If we did not communicate this at the time of chec... read more
Local not accomdating First night I was given the keys to an occupied room. Room service scheduled for only once a week. When requested room service I was informed I must pay and additional fee. Extra towels had to be requested during a five day stay. Not the type of service I’m use to. Extended stay is not a choice I’ll make in the future.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
during the 4 days nobody help us clean the room and throw the garbage
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to be more diligent going ahead. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Should be better This hotel could be much better. The front desk staff is highly variable. Some employees are friendly, other sadly not. The complimentary breakfast is disappointing; looks more like a food bad sample. One day there is no coffee, another day there are no muffins, although missing two hours to finish their schedule. Cleaning hotel staff at the rooms were very nice, but the person in charge of the hotel and those who support him (they sound with a Russian accent or similar), seem unfriendly. Something strange w... read more
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. We deeply regret the inconvenience caused, and please consider choosing us again so we can restore your fai... read more
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.