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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is not a hotel, it’s a shelter. The hotel is absolutely horrible! It’s a shelter. In the lobby homeless women were arguing and cursing. I asked an employee named Angel if the hotel is used as shelter and he confirmed that sometimes they do accommodate homeless people. At check in guests are to sign a non smoking agreement. First thing you smell when you walk into the room is cigarettes. Disgusting, dirty rooms. Piece of chewing gum stuck on to the bed covers in what was suppose to be the “better room”. After checking mo... read more
Business response:
We apologize our hotel fell sort of your expectations and for the inconvenience you encountered due to the cleanliness issues while here. We have shared your feedback with our housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not the best place to stay. Room smelt like a wet dog. Air conditioning was broken. TV went out and never came back until the morning.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible do not stay! After booking hotel called to confirm reservation, then Expedia called saying room was canceled because of late check-in and the hotel policy was first come first serve?!! After speaking with hotel they honored reservation. I arrived late at night to see several guys stand in front smoking, had to switch rooms twice cause first smelled like wet dog and the 2nd room smoke alarm battery was low so it beeped all night, called for replacement that never came! Will never stay here again! Ever!
Business response:
David, thank you for your review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We hope you will consider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
One worker at the front desk. Which doesn’t bother me much even if it’s busy. But i was given a room that someone already had. I scanned my card and there was someone clothes all over the place. Was then given another room on another floor and the whole floor smelled like cigarettes including my “non-smoking room” my bed and pillows were very old. Kitchen was dirty and so was the bathroom. Also, I’ve never had to pay to park my car in a hotel parking lot unless there’s valet which there wasn’t. I never complain but for an ex... read more
Business response:
Thank you for being our guest. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a more positive memory! Sincerely, Hotel Management
The worst yet ever The room smelled horrible like an ashtray it was disgusting I will never again stay here. It was a short stay but even the bed was disgusting!
Business response:
Angelica, thanks for choosing us. We are sorry for the issues you experienced with the comfort of our bed as well as with the cleanliness issue. We will share your concerns with our respective team members to ensure we are even more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Bad We had to wait till 10:30pm for towels to bathe. I kept calling. The service was bad
Business response:
Thank you for evaluating your stay. We are sorry for the service issue you experienced while here and regret the inconvenience it caused. We have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Convenient but not comfortable Room is noisy, bright and small. Cutlery, plates and cups have to be requested at the front desk. Room is bright for sleeping but has a bad view and is dark during the day. It is not a good hotel for a tourist, rather it is convenient for a business traveler or a family who needs to be close to LGA airport or Queens. Bed was not comfortable and room could have been cleaner. However, the room was modern and everything appeared to be new. There was some noise from traffic outside and a beeping so... read more
Business response:
Thank you for being our guest. Although you were benefited with our convenient location, we are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
HORRIBLE DONT BOOK!! WE BOOKED THIS HOTEL 3 WEEKS BEFORE OUR TRIP, I CALLED THE HOTEL THE NIGHT BEFORE CONFIRMING THE ROOM, THE FRONT DESK TOLD ME SHE WILL MAKE A NOTE THAT WILL BE CHECKING IN LATE, I DID NOT KNOW NYC WAS EXPERIENCING BAD WEATHER THE DAY WE WERE FLYING, OUR FLIGHT GOT DELAYED AND DELAYED COMING FROM CANADA, THERE WAS NO WAY TO CALL THE HOTEL THAT NIGHT FROM THE AIRPLANE, THATS THE MAIN REASON WHY I ALWAYS CALL THE NIGHT BEFORE, AT CHECKING WITH MY MOTHER WHO'S 85 YRS OLD AND MY BABY WHO'S 11 MONTHS AT 1AM AF... read more
Business response:
Thank you for evaluating your stay and for the feedback. We are sorry for the service issue you experienced while here and regret the inconvenience it caused. We have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.