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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
U cannot find any one at he front desk and the bed spread was cheap
Business response:
Thank you for your feedback. We are sorry you had an unfavorable experience at our hotel and regret the inconvenience caused. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Waited at the LGA airport to the shuttle about 50 minutes called twice, never arrived had to get a cab. First room I got was open and dirty, At the second room I was offered I felt like in ash-tray
Business response:
We apologize for the issues you encountered with the shuttle service and the cleanliness of your room. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Ugh Had to stay due to cancellation of our flight no shuttle service from airport so we had to pay 180.00 for an Uber then the rooms were so smelly and it was very noisy in the hallway
Business response:
Erica, we offer our sincere apologies for the cleanliness and noise issue you encountered while being here. We wish to had been informed about the disturbance you experienced as our front office team would have helped you by changing your room. Your feedback concerning the odor in your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Dirty, no breakfast like they promise in rhe advertising only core cofe with cookies
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue and are sorry that our grab-and-go breakfast offerings weren’t to your liking. Your feedback has been shared with appropriate individuals in an effort to improve our service and facilities going forward. Please consider giving us another opportunity to provide you with an improved experience. Sincerely, Hotel Management
Breakfast joke , etc Breakfast staff disappointment fridge with knocking sound no sleep ducks the whole experience
Business response:
Ruben, thank you for being our guest and for the review. We are sorry you were unhappy with our breakfast and the amenities we offer. We regret the inconvenience you had and have shared your concern with the concerned team members to improve our guest experiences moving forward. Thanks once more, and we hope to welcome you back soon. Sincerely, Hotel Management
Breakfast false promotion Get up to look for the breakfast room can't smell anything hmm walk to front desk like usual no one to ask until someone came out I ask she says right behind you GRANOLA BARS ,COFFEE AND TEA WHICH I'D COMPLIMENTARY 24HRS IN ALL THE OTHERS EXTENDED STAY all I could do was laugh if I could post the picture I would. Great disappointment including the fridge with a knocking sound thought that someone was at the door so no sleep that night waisted my money for 2 days.
Business response:
Ruben, thank you for choosing our hotel for your stay. We apologize for the issues you encountered with your in-room amenities and that you were unhappy with our breakfast offerings. Your feedback has been shared with the engineering team to keep the facilities in good working order and your comment in regard to breakfast will help us to improve our product offering. Thanks once more, and we hope to have another opportunity to provide you with a more favorable experience. Sincerely, Hotel Management
Terrible service and condition We had to take a taxi to go to the Airport unless the hotel has shattle bus to go to the airport. There is no driver for the bus on the day we leave to airport. Bad management! The room and reception were not cleaned and smalls bad we could not stand all night. It was not decent breakfast, no seating area no food.
Business response:
Sion, thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept my apologies for the service issues you encountered and for our lack of responsiveness while here. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to my attention and hope you will consider... read more
2 out of 10 Breakfast sucks , parking is a headache and i couldnt get the shuttle to pick me up from the airport. Paid a taxi $45 to take me there and they could care less about giving me a refund after i called and confirmed that their shuttle bus will pick me up from the airport.
Business response:
Ricardy, we appreciate you choosing our hotel for your trip to our city, and we are sorry you were disappointed. Our focus is on the comfort and satisfaction of our guests, and we apologize for letting you down. Your comments will be shared with our team to prevent the issues you experienced from happening again. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
When we got to the hotel they told us that the hotel was over booked no one send us a email or anything i spent 15 min to try to get another location
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.