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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
YUCK The room was dirty from the floors to the windows to the mirrors. Almost like the "extended stay" resident just left for a night. Yuck!
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Hotel not really appropriate for tourists The room smelled of smoke and cigars. No one from management came to check. The smell was in the air conditioning. No one could help us with information about the local bus services. Service desk staff not helpful about tours or anything for tourists. Hotel ran out of washing powder and coins for washing machines.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Too expensive hotel First of all, I chose this hotel as it seems night on the pictures and the description and the price was not bad. However, when we got there, the hotel is in need of a major renovation, rooms are outdated and need a better cleaning and make sure they get rids of bugs. The one thing that may me write this review is the fact that they advertise "Free breakfast" and all you get is Coffee and some old muffins, which I don't consider breakfast, they don't even give you toasts. I would not be staying there agai... read more
Business response:
Manny, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
Close to LGA Hotel was O.K. Smoking was allegedly not allowed at the hotel, but the hallways smelled really bad of cigarette smoke. My first stay here was not as bad as the second. I will not be staying here again. I would rather pay a little more money for a better quality stay at another hotel.
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean environment and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid review, and we hope to welcome you back in the future. Sincerely, General Manager
Not close to airport at all Smell of the hallways were horrible...breakfast was not even continental, it was coffee and muffins on a table. The towels were dirty, it was just a mess. Some of the hotel staff had an attitude when asked to be transported to the airport to get to the city quicker. I am assuming airport shuttle is only used for arrival/departure for flight, but was not inform to us when we booked. It was an overall mess. Would not recommend if you there for the city of New York.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. Your comments will be shared with the concerned team, and we will take the appropriate steps to prevent these issues from happening again. Should your travel brings you back to our area, we hope you will give us another opportunity so that we can make it up to you. Sincerely, General Manager
Not worth the money paid Had to wait almost 20 mins to check in after midnight because of a computer issue. Both Vending machines not working Complimentary breakfast very disappointing I was not informed that if staying 6 days or less that there was no room service. They charge 10 dollars per night for parking while resurfacing the parking lot. Parking was a challenge. WiFi only worked one of the 5 nights stayed. Not worth the money I paid. I won't stay there again. Very disappointed
Business response:
We are disappointed to read your experience and regret the wait time and service issues you encountered. I apologize for the said remarks and have made a note to share it with our brand leaders to make any necessary changes to improve our future guest's experience. We are also sorry that you were unhappy with our hotel policies. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Worst hotel ever!!!! Worst hotel, not clean & my vehicle got dented & scratch! The supervisor was unprofessional & not friendly!!!
Business response:
Please accept my apology for the unfortunate incident that happened while you were here. I will personally discuss your review with my team to ensure happy guests is our number one priority. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Bathtub in first assigned room was dirty...either drainage backup or vomit. Hard to tell which was the actual cause due to dingy yellow speckled bathroom fixtures. Desk clerk changed room but did not offer any sort of explanation or apology. Very disappointing.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly.We will address this matter with our housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, General Manager
We were there for 17 days and they clean my room only once .. every day I kept asking them to clean but still when I returned it was dirty I even try to clean it myself but they didn't have a broom or dust pan to give me..so over all we had to stay in a dirty room with dirty bedsheets..
Business response:
Lloyd, we are sorry you encountered some issues with housekeeping services during your stay. It is unusual for our Front Desk team to be unresponsive to the needs of a guest, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our housekeeping team as well as our front desk team, and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Please come back and stay with us again s... read more
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.