This profile has been claimed by the business owner or representative.
Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in we were told cable would be out for 2 hours and the cable ended up being out the entire night into the next day so we couldn’t watch tv. The only reason we stayed here was due to our flight being cancelled so we really had bad luck staying at a hotel with no cable and no compensation the entire time for having no cable. The room was also dirty there was other people’s hair in the bathroom and shower area. The room smelled and the sheets had some stray hairs and marks on them.
Business response:
Thank you for taking the time to give us your feedback. We are so sorry for the maintenance and cleanliness issues you had in your room and the inconvenience they caused. We are taking steps to ensure every detail from the first impression at check-in to final check-out, we will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The room is not comfort as expected, the wall is old, and a glass face to the bed is weird.
Business response:
Adam, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Room smelled was NOT cleaned. Housekeeping needs to open the cabinets and check. Empty 6 pack of beer bottles and take out food container in room when we checked in. Grab and go breakfast consisted of a granola bar. Picture shows muffins atleast, but they are NOT there. Ran out they say before 7:00 am when it starts at 6:30 am. BUY more
Business response:
Karen, thank you for taking the time to review of your visit. We are disappointed to know that you didn’t have an excellent stay with us. Your feedback regarding cleanliness and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Never come back dirty and stinky
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Free Parking When I reserved the hotel it said fee parking. When I get there I’m told to pay $10. This was uncalled for.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Dirty smell around hotel and room. Room was not clean at all.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Working ac The hotel staff were nice but were not helpful. My ac stopped in the middle of the first nice stay. When I told the front desk, they were not helpful to rectify the situation. They also did not make a good effort to change my room for me and my family. At time of check out I asked to speak to the manager and she did comp the room for the two nights. Also very sad when staff members in the hotel take advantage of speaking another language and speak about he situation. The staff were unaware that I understood what w... read more
Business response:
Kim, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not a pleasant stay Had to travel last minute for a death in my family and this was the closest hotel within our budget. Since I needed a pet friendly hotel thought this was going to be a decent stay. This hotel is deceiving! There is no hot breakfast, no kitchen accessories, no cleaning of your room or removal of garbage unless paid for. The beds are also very uncomfortable. Perk of this hotel is its location and pet friendly policy however I will not be staying here again in the future.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
NG
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.