Extended Stay America - New York City - LaGuardia Airport

Business response:

Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Miriam, thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. The feedback for the carpet is shared with the housekeeping team to do the needful. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. However, we are sorry you weren't happy with our breakfast selections. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to know you loved our well-equipped room and that you were impressed with our courteous staff. It was a pleasure having you, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Barbara, thank you for being our guest at Extended Stay America. Although you had a great stay with us, we are sorry for the inconvenience you had with the cleaning service. We have discussed this with our housekeeping team to be more thoughtful with our guest’s request. We are also pleased to say that your comments are shared with our Brand Leaders so they have knowledge of our guests' desires regarding grab-and-go breakfast choices and assists them in determining new future offerings. Thanks again, and we hope to see you b... read more

Business response:

Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management