Extended Stay America - New York City - LaGuardia Airport

Business response:

Thank you for taking the time to share your feedback. We are pleased you were overall happy with your stay with us, but we are sorry for the odor issues you experienced during your stay. We have shared your concerns with our housekeeping team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your visit. We are happy to know you liked our proximity to the airport, but we reget any inconvenience caused to you during your stay. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Dan, thank you for posting a review of your stay. We’re glad to know our proximity to the airport was convenient for you, but we’re sorry for the cleanliness issue and for the inconvenience you had due to our shuttle service. Please be assured that we have shared your feedback with the concerned team, and we will be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you liked our service and had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased you were satisfied with your stay with us. It was a pleasure having you here, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased your overall stay with us was good. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Miriam, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management