Extended Stay America - New York City - LaGuardia Airport

Business response:

Jose, thanks for choosing Extended Stay America. We are glad everything went well and that you had an overall comfortable stay. However, we are sorry to read you weren’t happy with our parking fee. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks so much for the nice review. We are pleased everything went well for you during your visit and that our location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America. It's nice to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team, and the ease and variety of our grab-and-go breakfast. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know about your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you were overall happy with your stay with us, but we are sorry for the odor issues you experienced during your stay. We have shared your concerns with our housekeeping team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your visit. We are happy to know you liked our proximity to the airport, but we reget any inconvenience caused to you during your stay. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Dan, thank you for posting a review of your stay. We’re glad to know our proximity to the airport was convenient for you, but we’re sorry for the cleanliness issue and for the inconvenience you had due to our shuttle service. Please be assured that we have shared your feedback with the concerned team, and we will be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management