Extended Stay America - New York City - LaGuardia Airport

Business response:

Dan, thank you for posting a review of your stay. We’re glad to know our proximity to the airport was convenient for you, but we’re sorry for the cleanliness issue and for the inconvenience you had due to our shuttle service. Please be assured that we have shared your feedback with the concerned team, and we will be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you liked our service and had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased you were satisfied with your stay with us. It was a pleasure having you here, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased your overall stay with us was good. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Miriam, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Miriam, thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. The feedback for the carpet is shared with the housekeeping team to do the needful. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management