Extended Stay America - Newark - Christiana - Wilmington

Business response:

Dear Guest, Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your visit didn’t go as smoothly as you anticipated. We understand how important it is to have a seamless stay, and your feedback will be passed along to our maintenance team to make sure these issues are looked into. We appreciate you taking the time to let us know, and hope you’ll consider staying with us again for a better experience next time. Sincerely, Hotel Management 

Business response:

Dear Julie , Thank you for choosing Extended Stay America and sharing your experience. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Naomi, Thank you for your positive review! We are glad to hear that you enjoyed a clean room and a comfortable bed during your time with us. Your satisfaction means a lot to us, and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Naomi, Thank you for sharing your feedback. We are glad to hear that you enjoyed a comfortable and spacious room during your stay. Providing a relaxing and pleasant environment for our guests is always our priority, and we look forward to welcoming you back for another enjoyable visit. Sincerely, Hotel Management