Extended Stay America - Newark - Christiana - Wilmington

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that aspects of your stay met your expectations and that you found parts of your visit satisfactory. However, we regret that certain amenities were not available as anticipated, which may have impacted your overall experience. Your comments are valuable and will be reviewed with our team for improvement. We sincerely apologize for any inconvenience caused and hope you will consider returning in the future for a more enjoyable and complet... read more

Business response:

Dear Guest, We are so glad our front desk team made such a positive impression during your stay. It is always great to know you felt well taken care of from the moment you arrived. Delivering consistent and attentive service is what we strive for every day. Thank you for choosing Extended Stay America—we truly appreciate your feedback and hope to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to hear that the nearby shopping options added convenience to your stay and that you were comfortable throughout your time with us. Creating an atmosphere where guests can easily access what they need while enjoying a relaxing environment is something we truly value. It’s great to know that these aspects contributed positively to your experience. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to see you had an overall positive stay with us! Thank you for sharing your feedback about the in-room setup. Cookware and utensils are available upon request at the front desk, and we are sorry this wasn’t clearly communicated during your visit. We appreciate you choosing Extended Stay America and hope to welcome you back soon for an even smoother experience! Sincerely, Hotel Management