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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First we had a mix up about the confirmation Numbers issued by hotels.com compared to the confirmation numbers issued by the hotel. Even though the hotel staff was shown the emails they still insisted that they were the wrong information. Instead of trying to get us checked in and work through the problem they seem more interested in being right. Second problem was on that the second day I had booked 8 rooms that I had till 6 o’clock to make changes to the reservation. before 6 o’clock about four I came in to make changes. I... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Manager
Bad hotel - I have never stayed at this brand and I never will again. It was not what I expected and I don't think they live up to the promise . I felt very uncomfortable at this hotel and would not recommend it to others.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Business response:
We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager
Buggy The staff was very friendly but we were treated by bugs on the bed and mold in the bathroom. We tried to find another hotel but nothing was workin out. We were promised the room would be refunded and never was. The one desk receptionist was overly apologetic and was embarrassed. We ended up sleeping on top of the covers in another room - didn't touch the shower. Completely unprofessional to offer to refund our money and then not do it.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Dawn, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, General Manager
rotten services do not go BAD set up breakfast removed everything by 9 30 a.m. no coffee or tea or Sanka left out for later in the day. IF coffee ran out before 9 did not make any more. Ran out of tea did not have any for 4 days to replace it. Sweet muffins even though small are NOT a good CONTINENTAL BREAKFAST for diabetics. instant breakfast no milk to mix with it. cereal yech/ CHEAP not really willing to go in for worst no change foir laundry which is one supposedly good thing there. Downgraded since two years ago or less... read more
Business response:
We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be... read more
Very noisy Very noisy people running around Not happy with the surrounding
Business response:
We certainly apologize for the noise issues you experienced which led to a disappointing stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us another chance to serve you better in the future. Sincerely, General Manager
Not a bargsin at half the price Nice large room but Room smelled and sheets were dirty. Slow check in snd breakfast was muffins in plastic. Definitely woild not stay there again
Business response:
Daniel, please accept our apology for the issues you encountered while here. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the housekeeping and front desk teams to make sure we don't repeat our mistakes. Your feedback is vital as it will help us improve our overall guest experience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Ran screaming. They understood. One word - cockroaches... also trash left behind in cupboards.
Business response:
Brenda, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We offer no excuses for your experience. We are already discussing this matter with the head of our Housekeeping Department and housekeeping associates to ensure immediate review and action. We hope you will consider giving us another opportunity to serve you in the future to see how we have improved. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.