Extended Stay America - Newark - Christiana - Wilmington

Business response:

Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manage... read more

Business response:

Daniel, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was good and that you liked your clean room. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was a pleasure to have you here, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management 

Business response:

Kenessha, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are glad to know you were impressed with most aspects of our hotel, especially with our convenient location. We hope you will make us your home again whenever your travels bring you back here. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the feedback. We are glad to read you had a great stay and that you were benefitted with everything we offer. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Sherrod, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to know we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. We look forward to welcoming you back soon for another stay. Sincerely, Hotel Management 

Business response:

Kimberleigh, wow - thanks for the five-star review of Extended Stay America. We are thrilled to see you had fantastic stay and enjoyed everything we offer. On behalf of everyone here, we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management