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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The propertyis located in a nice corporate location. We arrived, I was disappointed!! People were living here! It was filthy! The room was dingy and greasy looking! Omg the toilet was not cleaned!! I opened the end table drawer and there were bedbug spots!! Do not stay here! We left so fast!!
Business response:
Dear Julia, Thank you for taking the time to share your experience. We are truly sorry to hear about the concerns you encountered during your visit. This is certainly not the impression we aim to leave, and your feedback has been shared with the appropriate teams for immediate attention. Ensuring a clean, welcoming, and well-maintained environment is our priority. We regret that your stay fell short and hope you’ll consider returning so we may offer the quality experience you expected and deserve. Sincerely, Hotel Management
Was very dirty, suspicious people around, ants and run down.
Business response:
Dear Dean, Thank you for sharing your feedback. We regret that your experience did not reflect the standards we strive to maintain. Cleanliness, safety, and overall guest comfort are priorities, and your concerns have been taken seriously and will be addressed with our team. We appreciate you bringing these matters to our attention, as it allows us to focus on areas needing improvement. We hope you'll consider giving us another opportunity to provide a more pleasant and reassuring stay in the future. Sincerely, Hotel Managem... read more
Terrible
Business response:
Dear Robin, Thank you for taking the time to leave a review. We are sorry to hear that your stay did not meet expectations. While your comment was brief, the sentiment is clear, and we truly regret any discomfort or inconvenience you may have experienced. Your feedback is important and will be used to help guide improvements. We hope you’ll consider giving us another opportunity in the future to offer a more positive and comfortable experience. Sincerely, Hotel Management
not a place to stay,, It said it had a carry out breakfast but only hot water tea and cocoa packs.. NO COFFEE..
Business response:
Dear Laura, Thank you for providing your feedback. We regret that your experience did not align with your expectations, particularly regarding our complimentary grab-and-go breakfast offerings. It’s important to us that guests feel well cared for, and we apologize for any inconvenience this may have caused. Your observations have been noted and will be reviewed as we continue to evaluate ways to enhance our services. We value your perspective and hope you might consider giving us another opportunity in the future for a more ... read more
BEWARE!! DO NOT RESERVE THIS HOTEL! We reserved a room here through Expedia to stay one night to break up a long car trip. I called at 2:44 pm, spoke to a very nice woman to let them know we would be arriving late - around 10:00 pm. My exact words were ‘please don’t give our room away, we are planning to be there.’ She kindly assured me that she would make a note and we would have a room. Later, at 8:29 pm I received a phone call from the hotel telling us that we no longer had a room reserved there. The clerk explained that ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the confusion and inconvenience caused by the reservation issue during your stay. It is important to us that guests feel confident their plans will be honored, and we regret this was not the case. Your feedback is valuable and will be considered carefully as we strive to enhance the overall guest experience. We hope you will consider giving us another opportunity in the future to provide a stay that truly meets your expectations. Sincerely, Hotel M... read more
I’m not one for leaving reviews however for this hotel I will. My husband and I stayed here recently with our toddler twins as a halfway point to a trip down south. Upon entering the hotel, there was no one at the front desk - we waited at least 10 minutes until someone finally appeared and then blankly stared at us. The bed itself was clean however the room overall was not. Coloured makeup covered the countertop in the washroom, a thickness of dust on most surfaces, a broken window curtain bar, and the front of the Ac/heate... read more
Business response:
Dear Guest,Thank you for sharing your feedback. We apologize for the issues you experienced during your stay. We appreciate your observations as they help us address areas that require attention. Your comments about cleanliness and the guest experience have been noted, and we are taking steps to ensure that future stays are more enjoyable. We understand the importance of creating a comfortable environment for guests, especially when traveling with children, and we hope to have the opportunity to offer you a better experience... read more
This property was extremely disappointing and disgusting. They did not have toilet paper in the room. The bathroom was extremely dirty and didn’t have a shower curtain. We check out after only being there 6 hours. This should not be marketed on Expedia at all
Business response:
Dear Guest, We deeply regret that your stay did not meet expectations. Providing a clean and well-prepared space is a fundamental commitment we take seriously, and we sincerely apologize for falling short in this instance. Your feedback has been noted and will be addressed with our housekeeping team to ensure such lapses are not repeated. We appreciate your comments and hope we have the chance to offer an experience that truly reflects our commitment to making each visit outstanding.Sincerely,Hotel Management
The over booked and told me after my arrival and I had to find another place to stay. The next morning I see that they had charged my card for the stay anyway. Awaiting on information about a refund
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered upon arrival. Being turned away after making travel plans is understandably upsetting, and we truly regret that this occurred. Refunds are initiated promptly following a cancellation, though it may take a few business days for the funds to appear, depending on your bank’s processing timeline. Please be assured that we are reviewing this situation internally to ensure it is addressed appropriately. We genuinely appreciate your patience and understanding ... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,475 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.