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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in , left to head out to the store.
Business response:
Dear Guest, We sincerely apologize for any disappointment caused during this visit. It is our priority to ensure a comfortable and seamless experience, and we regret falling short of your expectations. We always seek ways to improve the guest experience, and your input is invaluable. We hope you’ll give us another opportunity to deliver a more pleasant stay in the future.Sincerely,Hotel Management
After waiting in line for our room, the receptionist said we don’t have room for you even my reservation was confirmed and payed with Expedia. The receptionist said the room we booked is not clean nor ready. What a bummer after you drive to the hotel long distance they said we don’t have a room for you even if you have a confirmed reservation
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We sincerely regret the inconvenience you encountered upon arrival and understand how upsetting it must have been after traveling a long distance. This is certainly not the experience we aim to provide. We apologize for the disruption to your plans and the frustration caused. Your comments have been shared with the team to address the matter internally and prevent future occurrences. We hope to have an opportunity to make things right and welcome you back for... read more
The condition of the property was a disgrace. It is quite apparent that the property is not being maintained very well. My room had stains on practically every surface and the bathtub faucet was leaking. When I arrived to check in there was a sign that stated the employee was taking care of other guests and would return shortly. I stood there in the lobby for 15 minutes before the employee returned. She had a towel and what appeared to be a bottle of some sort of cleaning solution in her hands, so obviously she had to perfor... read more
Business response:
Dear Mitchell, We sincerely regret that your recent experience did not meet expectations. The condition of your accommodations and the delay at check-in are deeply concerning, and we apologize for the discomfort and inconvenience caused. We recognize the importance of both cleanliness and prompt service, and your observations have been shared with management for immediate attention. Our team is working to improve property upkeep and staffing support to ensure guests receive the care they deserve. Your feedback is truly appre... read more
The type of room I reserved was not clean because apparently they only had 1 cleaning lady in today.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of your room upon arrival and understand how frustrating this must have been. While we follow strict standards regarding housekeeping and conduct a thorough inspection before allocating to a guest, it is clear we fell short in your case. Your experience does not reflect the standards we aim to uphold, and we will address this internally to prevent similar issues from repeating. We hope to have another opportunity to make things right an... read more
My experience, room 233 had some serious issues. It was not just the room it was the experience as well. Water from the tub turn from black to clear. Walls were clearly damaged, and the towels were not white, just slightly white (if you know what i mean). The place was not to my liking, the inside environment is in need of great repair. Hopefully, they can find a way to upgrade the rooms.
Business response:
Dear Guest, Thank you for taking the time to share your comments. We truly regret that your stay was anything other than excellent, and we sincerely apologize for the condition of the room and the overall environment you encountered. The concerns you’ve raised, especially regarding cleanliness and maintenance, are being taken seriously and will be shared with our team for review and to prevent a recurrence of such issues. Please know we are actively working to improve the overall guest experience, and your feedback is invalu... read more
Everything was filthy
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The worst hotel I've ever stayed at. Upon entering the establishment see a big sign that says no smoking within 100 feet of establishment and I see 2 people smoking next to the door. Enter the room after checking in and it smells like a dirty ashtray. Bathroom rags were dingy. Hallways were dirty literally someone threw carton of food on the carpet in hallway.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. The situation you described regarding smoking violations, cleanliness, and condition of the room and hallways is concerning and does not reflect the standard we strive to maintain. We are addressing these matters with our team to ensure a cleaner, more comfortable environment for all guests. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to restore your confidence in our commitment to gues... read more
Did not reach expectations.
Business response:
Dear Guest, We are disappointed that your stay was anything other than satisfactory. Our team strives to make sure each guest has a seamless experience, so we apologize this was not your case. We appreciate your review, and we are very grateful for your patience. We hope you will stay with us again so we can regain your trust and give you the excellent visit you deserve.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,475 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.