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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you
Overall stay was fine.
Business response:
Thank you
Costumer service the best the front desk lady really nice I didn’t ask her name but she’s the best. Rooms were really clean and spacious.. I definitely will stay again..
Business response:
Thank you so much for your encouraging feedback
Rooms had a little stale smell too them other then that was ok. Staff was overwhelmingly friendly and helpful.
Business response:
Dear Bryan, thank you for taking the time to review your stay. It is good to know you had a pleasant stay and liked the services of our staff. We have noted your housekeeping concerns and will be sure to communicate your feedback with our associates. We hope to welcome you back again soon. Sincerely, Hotel Management
The kitchen was not stocked. I asked when checking in if it was and the front desk did not know. They told me to check the dishwasher if the cabinets were empty because sometimes housekeeping doesnt put them away. To my dismay, there was nothing. I called the front desk andnwas told to give a list of what i need and they would gather it for me to come back down and retrieve. When i did, they were in a plastic bin i was told to go empty and return promptly. It was very inconvenient to have to then walk the length of the prope... read more
Business response:
Dear HELEN, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
All the staff was very friendly and helpful. The mattress was excellent. Wonderful having the kitchen for healhier eating. But with Covid...need to bring your dishes, pans, etc. Great place!
Business response:
Dear Alan, at Extended Stay America, we are glad to know how much you enjoyed your stay and liked the amenities and facilities of the hotel. Providing a comfortable stay to all our guests is what we strive for every day. Also, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will ensure our front desk communicates this more clearly. We hope to welcome you back soon for another enjoyable stay. ... read more
This property is a hidden gem, beautiful lake views
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.