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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The value of the property is what we liked. The uncleanliness and lack of safety is the reason why we did not feel safe enough to stay. We did not take photos. We left.
Business response:
Dear Guest, We are glad to hear you saw value in the property, yet we are truly sorry to learn that concerns about our cleanliness and safety led you to leave earlier than anticipated. We regret your disappointment, as this is certainly not the impression we want our guests to leave with. We thank you for bringing this to our attention and regret that we didn’t meet expectations. Your patience is much appreciated. We hope to regain your trust the next time you are in the area! Sincerely, Hotel Management
Terrible Oder, dirty bathroom. Would not recommend or ever used again!!!
Business response:
Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We aim to ensure that every guest experiences a clean and well-maintained property that serves as a home away from home during their travels. We sincerely apologize that we fell short of this expectation in your case. Please be assured that we are diligently addressing this with our housekeeping and maintenance teams to enhance the overall cleanliness of our property. Your feedback is greatly appreciated and will assist us in implement... read more
Not a Place for Us This place is run down. Being an Extended Stay there are people living there. They hang out in the front where the grills are and don’t clean up after themselves. At all hours of the night you hear people yelling up and down the hallways. The bed is very uncomfortable, it sinks in the middle.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry that your stay did not meet expectations. While some guests do stay longer term, we strive to maintain a comfortable and respectful environment for everyone. Your comments about noise and cleanliness around common areas are noted and will be addressed with the team. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
this place was an absolute disgusting excuse for a hotel. It had bedbugs and cockroaches, and they better be refunding my money immediately they should be reported to the department of health do not stay in this place.
Business response:
Dear Guest, We regret that we did not provide you with an exceptional experience during your stay and sincerely apologize for the inconvenience caused. Our pest control provider regularly services our hotel to maintain high standards, and we are addressing your concerns immediately. Your feedback is essential, and we appreciate you bringing this to our attention. We hope you will give us another chance to deliver a much better experience on your next visit. Sincerely, Hotel Management
This place had a really bad case of roaches and a horrible different smells of smoking. The place was very unsanitary for anyone to stay in.
Business response:
Dear Guest, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Sincerely, Hotel Management
This property is not a motel, it is transitional housing for the homeless and drug addicted. It is the dirtiest, smelliest, most broken property I have ever seen. Don’t let the pictures deceive you! If we wouldn’t have arrived after 10pm and planned to check out the next morning, I would have forfeited my money and booked elsewhere. We couldn’t get out of there fast enough!!
Business response:
Dear Guest, We sincerely apologize that your stay fell short of expectations. We understand how important it is for our guests to feel comfortable and enjoy a clean, well-maintained environment. Your comments are taken seriously, as these matters do not align with the standards we strive to maintain. Rest assured, we will address your concerns with the appropriate teams to ensure the well-being and satisfaction of our guests. We appreciate you sharing your thoughts, and we hope you will consider giving us another chance in t... read more
Not w The room smelled funny. The pull out couch was gross. When we turned the ac on it smelled weird so we had to sleep with no ac. There was dust covering the ac vents and the vent in the bathroom. Overall the room looked very dingy. I would not stay there again.
Business response:
Dear Guest, Thank you for sharing the details about your recent experience. We always want our guests to enjoy a seamless stay and sincerely apologize for falling short. We regret that your room did not align with the standards of cleanliness and comfort we strive to deliver. Your comments regarding the air conditioning, cleanliness, and overall room condition have been shared with our team to prevent such oversights from repeating. We are committed to enhancing the guest experience and hope you will consider giving us anoth... read more
The room smelled like animal urine. My family had to leave the property at 1am because there were baby roaches all over the room. My son and I have multiple bites from bed bugs. We spent way too much money to not be able to have a proper place to sleep & refused a refund. This was a horrible experience
Business response:
Dear Guest, We sincerely apologize for the distressing experience you and your family had during your recentstay. The presence of bedbugs and cleanliness issues are unacceptable and not reflective of our standards. We understand the seriousness of this matter and are taking immediate action to address it, including thorough inspections and treatments by professional exterminators. Additionally, we are reviewing this with our housekeeping team to ensure that we consistently meet the highest standards of cleanliness. Your feed... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.