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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel smelled awful as soon as you walked in. My room reeked and the bed smelled like moldy sheets! The employees were often outside smoking cigarettes and the whole vibe was creepy! Would not recommend
Business response:
Arielle, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas. We appreciate you bringing this to our attention so we can address it appropriately. We are grateful for your patience and feedback, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Got there to check in the clerk was smoking infront of the building. Had to wait for her about 25 this is after I had work 16 hours. She put me in the building across from where a check in knowing I had my bags with me. Careless about my comfort. I normal stay 3 nights a week but will stay somewhere else.
Business response:
We are sorry to hear your experience was not enjoyable. We will use it to coach our staff to provide better service. Thank you
Sketchy people hanging about, trash in hallway, almost stepped in a big pile of dog crap getting into my car, half a roll of toilet paper, tiny bar of soap nothing else and the beds were rock hard. If only staying one night and absolutely need a place to stay and there are no other options than it will work.
Business response:
Thank you for your feedback. We are sorry to hear your experience was negative. We will use your feedback as a tool to share with our team for improvement.
Missing many items in room. Dirty towel on bathroom.
Business response:
Ron, thank you for sharing your review with us. It is disappointing to know that we did not meet your expectations. We are truly sorry for the inconvenience and we would like to inform you that in-room amenities are always available at the front desk upon asking for cleanliness purposes. However, it seems that our front desk staff failed to communicate this with you at the time of check-in. Please accept our apologies and consider visiting us again. Sincerely, Hotel Management
Sorry room, dog and human hair on bed and in bathroom.
Business response:
Thank you for your feedback. Your experience and comments will be shared with the staff in the effort to improve.
Business response:
Thank you for your feedback. Your experience and comments will be shared with the staff in the effort to improve.
Business response:
Thank you for your feedback. Your experience and comments will be shared with the staff in the effort to improve.
Business response:
Thank you for your comments. I will share them with our staff. Please consider visiting us when you return to the area.
Stove Did not work front desk was rude
Business response:
Thank you for your comments. We will share them with our staff to improve. We hope to see you return very soon.
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.