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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience! Arriving in a beautiful community, as advertised was the only good thing about our stay! THE SMELL IN EVERY HALLWAY WAS HORRENDOUSLY AWFUL... for the "tenants" that live there. Understanding that the rooms had kitchens and pets allowed, but the smell was strong and consistent in every area. From certain tenants, like our neighbor(216 main building/our room), leaving their door opened/cracked, you could tell who lived there. They even gave my teenager 3 beers when meeting... smh! -The staff never took our... read more
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations of providing a safe, clean, fresh, and comfortable living space. Cleanliness is our top priority, and we have measures to keep it in place. Our housekeeping team has instructions to look into the areas you mentioned and work on the same. We never promote any illegal activities in and around our hotel. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.... read more
Old and I would never stay there again!
Business response:
Dear George, Thank you for staying with us and providing valuable feedback. Please accept our apologies for not meeting your expectations. Your review has been shared with our team, and we appreciate you bringing this to our attention. We welcome another opportunity to provide you with a better experience on a future stay. Sincerely,Hotel Management
If you have to . . . . took us combined over an hour to get checked into a room. lots and lots of smokers around and their associated discarded cigarette butts all over the place. rooms were acceptable but we will not stay there again.
Business response:
Thank you for your feedback. Best wishes and Happy holidays !!!
The room had items and food left behind from previous guests. We had to clean to ensure our dogs didn’t continue to find hidden food items that could harm them. The carpet was dirty. It appeared there was poop and smashed food on the stairs that was left there for at least the final 2 days. It was so bad we decided to leave instead of staying the last night.
Business response:
Dear deron, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more ... read more
Oven was broke, the curtains didn't close fully and the maid tried to break into my room when I was sleeping.
Business response:
Good afternoon Ian, thank you for your feedback. We utilize your comments as a way of improving. Our Housekeepers are assigned your room as it is scheduled, we apologize if you were asleep when she came to service you. Please inform us that no service is desired.
I was ok with the place until I was watching tv one day and I happened to look down and saw a maggot crawling on the floor at that point I was done with this place
Business response:
Dear Jeremy, we apologize for the inconvenience you faced, which tarnished your stay with us. We have shared your feedback with our pest control provider and housekeeping staff to ensure our suites are thoroughly cleaned and such issues do not repeat. We hope you will provide us with another opportunity to serve you better with impeccable hospitality.Sincerely,Hotel Management
The room was not clean. When we walked in it smelled unclean with the smell of stale smoke and BO. The towels had hair in them, there was soap scum stains on the tub, dried toothpaste on the cabinets, we had no linens for the pull out couch and upon asking for them we did not receive pillows because they were out. I was disappointed with our stay. The plus side was that the room was spacious.
Business response:
Dear Christina, thank you for taking the time to review our hotel. We are happy to read that you liked your spacious room. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have shared your comments with our housekeeping staff and want to thank you for this feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
Business response:
Thank you for your feedback
Business response:
Thank you for your feedback and we strive daily for improvement.
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.