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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t Stay Here The building smelled really bad. No towels available. Police had to come because of people were fighting and had guns, didn’t feel safe. Had to buy cleaning supplies to clean room. I would not recommend this hotel to anyone, this hotel should be taken off hotels.com
Business response:
Dear MONIQUE, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The property was really unclean
Business response:
Dear Tammy, Thank you for your feedback on your recent stay. We apologize for any issues with cleanliness and will work to address them with our housekeeping team. Your satisfaction is important to us, and we hope to make it up to you in the future.Sincerely,Hotel Management
Not a clean property.
Business response:
Dear David, We apologize for any cleanliness issues you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we take your feedback seriously. We will investigate the matter thoroughly and take appropriate measures to address cleanliness concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Mold in the bathroom and on the shower curtains. Numerous broken items in the room.
Business response:
Dear John, We're sorry to hear about the issues you encountered during your stay at the hotel. Mold in the bathroom and on the shower curtains and broken items in the room is unacceptable and not up to our standards. We apologize for any discomfort or inconvenience caused. Your feedback is important to us, and we will address these concerns with the management team to ensure that necessary improvements are made. We appreciate your understanding and hope you find more good accommodations in the future.Sincerely,Hotel Manageme... read more
Horrible experience! Arriving in a beautiful community, as advertised was the only good thing about our stay! THE SMELL IN EVERY HALLWAY WAS HORRENDOUSLY AWFUL... for the "tenants" that live there. Understanding that the rooms had kitchens and pets allowed, but the smell was strong and consistent in every area. From certain tenants, like our neighbor(216 main building/our room), leaving their door opened/cracked, you could tell who lived there. They even gave my teenager 3 beers when meeting... smh! -The staff never took our... read more
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations of providing a safe, clean, fresh, and comfortable living space. Cleanliness is our top priority, and we have measures to keep it in place. Our housekeeping team has instructions to look into the areas you mentioned and work on the same. We never promote any illegal activities in and around our hotel. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.... read more
Old and I would never stay there again!
Business response:
Dear George, Thank you for staying with us and providing valuable feedback. Please accept our apologies for not meeting your expectations. Your review has been shared with our team, and we appreciate you bringing this to our attention. We welcome another opportunity to provide you with a better experience on a future stay. Sincerely,Hotel Management
If you have to . . . . took us combined over an hour to get checked into a room. lots and lots of smokers around and their associated discarded cigarette butts all over the place. rooms were acceptable but we will not stay there again.
Business response:
Thank you for your feedback. Best wishes and Happy holidays !!!
The room had items and food left behind from previous guests. We had to clean to ensure our dogs didn’t continue to find hidden food items that could harm them. The carpet was dirty. It appeared there was poop and smashed food on the stairs that was left there for at least the final 2 days. It was so bad we decided to leave instead of staying the last night.
Business response:
Dear deron, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more ... read more
Oven was broke, the curtains didn't close fully and the maid tried to break into my room when I was sleeping.
Business response:
Good afternoon Ian, thank you for your feedback. We utilize your comments as a way of improving. Our Housekeepers are assigned your room as it is scheduled, we apologize if you were asleep when she came to service you. Please inform us that no service is desired.
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.