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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The space for the room is nice!!! The floors were dirty...about 5 minutes after being in the room the kids socks were disgusting!!! Sink and counters were dirty...sheets were dirty and had some orange sticky stuff on them we had to get more to replace them...we also left and got a mop and disinfectant just to feel clean...would use hotels.com again just not this hotel
Business response:
Dear Jesse, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Going into the building that we stayed in, there was a flickering flickering light, dirty stairs, puke on the landing. The room only went downhill from there. The bathroom walls around the toilet were stained. There were no dishes in the cupboards, no dish towels or clothes in the kitchen, or napkins. Very disappointing stay, do not recommend! The pull out sofa bed was covered in plastic and no fitted sheets for it. So kids slept plastic. Do not recommend this property at all.
Business response:
Dear Alana, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
This hotel smelled awful as soon as you walked in. My room reeked and the bed smelled like moldy sheets! The employees were often outside smoking cigarettes and the whole vibe was creepy! Would not recommend
Business response:
Arielle, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas. We appreciate you bringing this to our attention so we can address it appropriately. We are grateful for your patience and feedback, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Got there to check in the clerk was smoking infront of the building. Had to wait for her about 25 this is after I had work 16 hours. She put me in the building across from where a check in knowing I had my bags with me. Careless about my comfort. I normal stay 3 nights a week but will stay somewhere else.
Business response:
We are sorry to hear your experience was not enjoyable. We will use it to coach our staff to provide better service. Thank you
Sketchy people hanging about, trash in hallway, almost stepped in a big pile of dog crap getting into my car, half a roll of toilet paper, tiny bar of soap nothing else and the beds were rock hard. If only staying one night and absolutely need a place to stay and there are no other options than it will work.
Business response:
Thank you for your feedback. We are sorry to hear your experience was negative. We will use your feedback as a tool to share with our team for improvement.
Missing many items in room. Dirty towel on bathroom.
Business response:
Ron, thank you for sharing your review with us. It is disappointing to know that we did not meet your expectations. We are truly sorry for the inconvenience and we would like to inform you that in-room amenities are always available at the front desk upon asking for cleanliness purposes. However, it seems that our front desk staff failed to communicate this with you at the time of check-in. Please accept our apologies and consider visiting us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.