This profile has been claimed by the business owner or representative.
Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked and paid for the room in advance or we would have walked out . The entire building and rooms smelled of Marijuana. It was over whelmingly strong. The minute you opened the entrance to the hotel it just seeped out . The hallways, the staircases and the rooms were all overhelming . If it hadnt been for that it would have been a nice stay. The staff needs to enforce the smoke free building that they advertise to make sure its a nice stay for everyone
Business response:
Dear Nancy, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Hotel definitely needing renovations
Business response:
Dear Julie, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management
The quiet location was fabulous. The lack of dinnerware is baffling being that this is an extended stay hotel so it should be INCLUDED not a "for fee" item. As well as, unfortunately, there was roaches in the room which was horrifying to say the least. If I wasn't tired, I would have tried to refund my money and go to another hotel. But I must say, that those 2 negatives put a damper on an otherwise pretty good hotel. The location was great, nice quiet area, near shopping and restaurants. Stayed 4/14/24
Business response:
Dear Koren, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
When we had come to stay at the extended stay it was because we were displaced from our house for work to be done. We have a dog, so of course we had to find proper accommodations. Here there was a bolt sticking up from the ground without any covering on it, walls were paper thin, and people were strung out on drugs coming in and out (could be patrons). Definitely did not feel safe here. This will be my first and last stay here.
Business response:
Dear Jaimie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I stayed because this use to be a Marriott property but the service was horrible. My room was not equipped with the cookware. I also didn’t get bedding for the pullout and when I asked for the bedding they said it was all dirty. Apparently there is never clean linen. Night auditor was rude. Overall just a horrible stay. Never again
Business response:
Dear Tazzmine, We want to express our gratitude for choosing our hotel during your recent visit to our area. Your feedback is important to us, and we are sorry that your stay did not meet your expectations. Rest assured, we have taken note of your feedback and will share it with the relevant team members. We hope to welcome you back for another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Floor was sticky. Towels were left from the previous stay. Nothing to by in little store to eat or cook. Didn’t sleep at all upstairs was a family living with a bunch of kids that started at 6am through the whole day. It sounded like they were running back and forth and jumping off the bed. It was horrible. Stepped in dog poop as as we got there. No one cleaned it up. We traveled 7 hours to get there and could not wait to leave.
Business response:
Dear Melinda, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you dese... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.