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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lovely staff and nice environment. My problem was that our 1st night there were no lights in the bathroom and over the table. It took 3 days to fix it. When maintenance came to the room she noticed the stool didn't work properly, she said she'll come back to fix it and she didn't. The stool ened up over flowing a little more than half the room that same night. We moved to a 2nd room that was fine. We checked out and came back, our room was full of roaches. I even woke up to one crawling on me and one in the fridge which I ha... read more
Business response:
Dear Stacy, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Please accept our apologies for the maintenance issues in your room and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Please know our pest control provider has serviced the hotel, and we will en... read more
great location its just a run down place. Roaches crawling on wall, bathroom walls stained, shower trickled... just overall bad
Business response:
Dear Dionne, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay with us again for a much-improved experience the... read more
Flea-ridden hotel! filthy hallways, looks like they've never heard of a vacuum. charged $25 pet fee plus $10 cleaning fee just for my dog to get fleas! what is the point of the pet fees if you don't use the money to properly clean the room? oh, that's right ... it's an extra charge that goes directly into your pocket! now I get to spend extra money on flea medicine too! never in 18 years of pet ownership have I had a pet get fleas. we've stayed at so many hotels and never had this issue before. CLEAN YOUR HOTEL.
Business response:
Dear Jay, Thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Also, we apologize for any miscommunication that may have happened regarding our pet policy. Our policy is available on our website and should have been communi... read more
This property is independently managed and licensed as an Extended Stay. There are no elevators, the halls smell horrible, the rooms are dirty and not stocked with even the essentials (no soap, shampoo, and only 1 toilet paper). The kitchen cabinets were broken and there were no utensils of any kind. Save your time and books somewhere else.
Business response:
Dear Christofer, Thank you for being a guest and sharing your feedback. Please accept our apologies for any housekeeping and maintenance issues you experienced during your stay. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address your concern and ensure this does not happen again. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time... read more
Management sucks and Extended Stay in Yorktown My daughter needed a place to stay with her 5 children and her dog.til she finds an apt. We were told that we could extend daily, weekly or monthly but when I needed to extend her room for Sat june 3, we were told it was booked. We was already booked for Fri 6/3 and Sunday 6/4. We were told we had to leave and come back Sunday June 4, 2023. We were already at the hotel from May 25, 2023 June 2, 2023. The manager told her she have to remove all her belongs, her children and dog f... read more
Business response:
Dear Denise, Thank you for your recent visit and your feedback. Please accept our sincerest apologies regarding the reservation for your daughter and for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Si... read more
I’ve should have known when I called and the lady told me they overbooked our room. The smell in the hallway is so gross , smells like a cat litter box and urine , the beds are very uncomfortable, the toilet seat was not tight, the pull out had stains all over it . The “breakfast included” was a packet of oatmeal and 1 just 1 packet of muffin per guest. I say spend the extra 20 and stay elsewhere.
Business response:
Dear Xu, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.