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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything
The staff are friendly but Michael in particular is awesome 😊. It’s a bit different than a normal extended stay but suits the purpose. Needs some minor repairs/upgrades. Elevator wasn’t working at the time but not their fault and the staff did their best to accomodate. Will stay here again
Business response:
Dear Crystal, We are flattered by your very kind review of Extended Stay America. Team members like Michael are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we very much appreciate your dedication to staying with us again. Come back soon!Sincerely,Hotel Management
Excellent
Stay was okay. The bed was not very comfortable and the elevator was out of service. Worst thing was outdoor trash bins were overflowing
Business response:
Dear Rachelle,Thank you for sharing your experience. It’s good to hear your stay was okay, though we regret any inconvenience you encountered. Providing a comfortable environment is important, and feedback like yours helps highlight areas for improvement. Efforts are always being made to maintain cleanliness and ensure all amenities function properly. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Good service, ok amenities The front desk worker deserves a raise. She put up with a coworker not showing up for her shift to work more hours than she was scheduled for to help a long lone of people that came in. She was professional the entire time and pleasant to the guests she assisted. The room was clean and had the necessities. I was surprised by the kitchenette and regulation size fridge in the room. It was not used but was still a pleasant surprise. The elevator was not operational, so i had to use the stairs to & fro... read more
Business response:
Dear Guest,Thank you for sharing your experience. It’s wonderful to hear that the service stood out, especially the dedication of the front desk staff. A clean and well-equipped room can make all the difference, and it’s great that the kitchenette and full-sized fridge were a pleasant surprise. We regret any inconvenience caused by the elevator and breakfast options. Guest feedback is always valued, and efforts are continually made to improve the overall experience. We appreciate your insights and hope to welcome you back fo... read more
Was good just elevator was not working had to go up the stairs to get to my room
Business response:
Dear Guest,Thank you for your review! We are glad you had a good stay and appreciate your patience regarding the elevator. At Extended Stay America, we strive to provide a comfortable experience, and your feedback helps us improve. We hope to welcome you back for an even better stay in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,569 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.