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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in really late. However the staff who was there was really friendly. Since we checked in during audit time, my card was unable to be processed. So she provided me with three room key cards. When we got to the room, it was quite spacious. Barely any amenities though. The floor was sticky on some areas. Thankfully I brought slippers for everyone. The chairs were damaged from previous guests. The blinds were broken too. The rest works fine. Breakfast was quick grab and go items. We were able to do late check out at n... read more
Business response:
Dear Guest, Thank you for sharing your detailed experience. We are glad to hear that our staff were welcoming and that you appreciated the spacious room and flexibility with check-out. However, we sincerely apologize for the room condition and the confusion with billing. Your concerns have been noted and shared with the appropriate teams to help us improve. We truly value your feedback.Sincerely,Hotel Management
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The room was nice. The only thing I really noticed was that the sofa probably should be replaced or at least get a cover for it
Business response:
Dear Guest, Thank you for your feedback and for sharing your experience. We are glad to hear that you found the room nice, but we apologize for the condition of the sofa. Guest comfort is important to us, and we appreciate you bringing this to our attention. We will review the furniture in our rooms and take the necessarHotel Managementy steps to ensure a more comfortable and well-maintained environment. Your input helps us improve, and we hope to welcome you again for an even better stay in the future. Sincerely,
Bring ear plugs. Hotel people were great. It was clean. Guests very noisy, not just one. Many. Slamming doors, very loud music and televisions. And Friday night motorcycle races on Hamner. noiay.
Business response:
Dear Guest, Thank you for your feedback and for recognizing our staff and their cleanliness. We sincerely apologize for the noise disturbances during your stay. While we strive to provide a comfortable and relaxing environment, we regret that external and guest-related noise affected your experience. We understand how frustrating this can be, and we will explore ways to manage better noise levels, including reinforcing quiet hours and monitoring disturbances more closely. Your input is valuable, and we appreciate your patien... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,714 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.