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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ekis Weeee La habitación no estaba bien...
Business response:
Dear Guest, We appreciate your feedback and sincerely apologize that your room did not meet your expectations. Providing a clean and comfortable environment for our guests is a priority, and we regret any inconvenience you experienced. Your comments have been shared with our team to ensure improvements are made. We hope you will consider staying with us again for a better experience in the future. Sincerely, Hotel Management
Excellent staff
Perfect
Business response:
Dear Maria, Thank you for your perfect rating! We are thrilled that you had such a great experience at Extended Stay America. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay. Sincerely, Hotel Management
Quality Staff Members Room was clean, customer service staff Simone and Michael are what customer service reps should be, patient, kind, efficient and very helpful and did not hesitate to help me. They Maintenance Staff member Steve is the un sung hero that need acknowledging also; From what I have observed he not only worked hard to keep the equipment functioning, he work extra hard to keep the property clean!!!
We loved the hotel we do plan to go back in June with a bigger crowd. The only down fall I wish we were notified of the elevator being down. I have a broke foot and I had to go up to the 4th floor, very inconvenient.
Business response:
Dear Teresa,Thank you for your feedback and for considering a return visit. We are delighted to hear you enjoyed your stay and plan to return with a larger group. However, we sincerely apologize for the inconvenience caused by the elevator being out of service, especially given your injury. We understand how challenging that must have been and regret that you were not informed in advance. Your comments will be shared with our team to improve communication in such situations. We appreciate your understanding and look forward ... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,569 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.