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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was exactly as described
The TV did not work they said they would discount my stay, but they did not. They tried to have me fix it instead of them. Also, there was no coffee in the coffee pot.
Business response:
Dear Kyle, Thank you for sharing your recent experience. We sincerely regret that your visit did not meet expectations and apologize for the inconvenience you encountered. Our goal is always to provide a seamless and comfortable environment, and we apologize that our service did not resolve the matter to your satisfaction. Please be assured that your feedback has been noted and will be addressed internally to improve guest support and follow-through. We appreciate your comments and the opportunity to reflect on areas where w... read more
Not the best or worst When we arrived the door was left open but we checked in after 11pm. We were short a pillow, bed was hard and so were the pillows.
Business response:
Dear Guest, Thank you for sharing your recent experience. We are grateful for your balanced perspective and appreciate your understanding despite the inconveniences encountered during your stay. Please accept our apologies for the oversight in preparing your room and any discomfort you experienced. Your comments help guide our ongoing improvements to ensure a more pleasant visit for all our guests. We hope to welcome you back for a more restful and seamless stay. Sincerely, Hotel Management
Its a nice hotel, needs some upgrades but still good and the price is good too.
Business response:
Dear Guest, We are glad you had a pleasant stay and found value in your visit! Your note about potential improvements is appreciated and helps us focus on enhancing the experience for all our guests. Thank you for choosing Extended Stay America—we are always working to improve your next stay. Hope to see you again soon! Sincerely, Hotel Management
The breakfast was mediocre, no seating area.
Business response:
Dear Guest, Thank you for sharing your thoughts following your recent visit. We are pleased to know aspects of your stay were satisfactory, and we are equally grateful for your honest feedback regarding areas that need attention. We regret that the morning offerings and layout did not fully meet your expectations. Your comments help us identify where we can do better. We look forward to welcoming you back for a more enjoyable experience in the future. Sincerely, Hotel Management
The staff is what made the stay. So friendly and helpful, it was a pleasure. The rooms themselves needed a bit of updating. However, for what we paid, we were good with it. It’s definitely the place you want to stay if you need the small kitchen.
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,569 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.