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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was nice. I f you dishes it is an additional cost. They do not offer housekeeping if you are staying less then 5 days, or for an additional cost. For clean towels you need to turn in the dirties in exchange for clean. Staff was polite. I don't know if it was due to the location but there were two different incidents where we arrived back to the hotel to see the police on site or a disgruntled customer being rude to the staff due to intoxication. The hallway to our floor always smelt of food from others cooking. All ... read more
Staff was great. Location was perfect for soccer tournament
Business response:
Dear Jackie, We are delighted to hear that the location worked well for your tournament and that our team made a great impression during your stay! It is always rewarding to know our efforts help make travel more enjoyable. Thank you for choosing Extended Stay America. We truly appreciate your feedback and look forward to welcoming you back the next time you're in town. Sincerely, Hotel Management
Place was exactly as described
The TV did not work they said they would discount my stay, but they did not. They tried to have me fix it instead of them. Also, there was no coffee in the coffee pot.
Business response:
Dear Kyle, Thank you for sharing your recent experience. We sincerely regret that your visit did not meet expectations and apologize for the inconvenience you encountered. Our goal is always to provide a seamless and comfortable environment, and we apologize that our service did not resolve the matter to your satisfaction. Please be assured that your feedback has been noted and will be addressed internally to improve guest support and follow-through. We appreciate your comments and the opportunity to reflect on areas where w... read more
Not the best or worst When we arrived the door was left open but we checked in after 11pm. We were short a pillow, bed was hard and so were the pillows.
Business response:
Dear Guest, Thank you for sharing your recent experience. We are grateful for your balanced perspective and appreciate your understanding despite the inconveniences encountered during your stay. Please accept our apologies for the oversight in preparing your room and any discomfort you experienced. Your comments help guide our ongoing improvements to ensure a more pleasant visit for all our guests. We hope to welcome you back for a more restful and seamless stay. Sincerely, Hotel Management
Its a nice hotel, needs some upgrades but still good and the price is good too.
Business response:
Dear Guest, We are glad you had a pleasant stay and found value in your visit! Your note about potential improvements is appreciated and helps us focus on enhancing the experience for all our guests. Thank you for choosing Extended Stay America—we are always working to improve your next stay. Hope to see you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,608 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.