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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Price vs quality Choose a different hotel. This is basic & low budget not worth the price paid . For a shower that doesn’t work, dirty tub & messed up bed.
Business response:
Kay, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
they don't have the type of room I booked. it happened to other customers too. the online data wasn't update on time. staffs felt frustrated, so they don't have energy to deliver good customer service.
Business response:
Thank you for evaluating your stay and for the feedback. We are sorry for the service issue you experienced while here and regret the inconvenience it caused. We have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Wouldn’t stay here again. Bathroom was not cleaned. Someone else’s hair was present in the sink and tub. When I checked in, I had to walk back to the counter three times because the person at the front desk either assigned me to an already occupied room, or did not program the key for the correct room.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Garbage under the bed Check in went smooth and the lady at the front desk was very nice. We we’re traveling with our dog and we get up to the room and it took him less then 30 seconds to find a bag of trash as well as balled up tissues that were under the bed. We were just going to suck it up as we were tired from driving all day, then our TV didn’t work. We went down to the front desk to notify them and they stated that maintenance won’t be there until the next morning so we switched rooms. The second room was better. Overa... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Awful experience plenty of hotels on the same road Never even checked in ! There was no one at the front desk and the phone number to contact someone wasn’t working I wouldn’t stay there if it was free!
Business response:
Phillip, we are disappointed reading you didn’t have an excellent experience with us. Please accept our most sincere apologies on behalf of our entire team for the problem you had at the time of check-in and that you had returned unhappy. Your feedback is discussed with the concerned team in an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
Not worth for the value. The first room was having non working toilet flush, the second room was too noisy. They say breakfast included where as there was only coffee available.
Business response:
Mohit, we sincerely apologize for the issues you encountered and regret the inconvenience caused to you while being here. Your feedback is taken seriously and shared with the concerned teams in an effort to improve our service and facilities moving forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Unsanitary Room Bottles left under the bed. Comforter was stained with cigarette ash. I complained to the front desk who were unapologetic but it does not excuse renting the room without cleaning it.
Business response:
Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience it caused. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Booked a non-smoking room on Expedia and when we got there we were told there were no non-smoking rooms.
Business response:
We appreciate you taking the time to provide feedback. We're sorry for the reservation issue you experienced at the time of check-in and regret the inconvenience it caused. We appreciate your feedback and assure you that necessary adjustments are being made so we don't repeat these mistakes in future. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Deferred maintenance While I have had pleasant experiences at Extended Stay America's before, this location was very disappointing. From the lobby to my room, the facility is dirty and poorly maintained.
Business response:
Charles, we sincerely apologize for the maintenance issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.