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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Arrived at 2. Checkin 3. Charged $25 early checkin No desk clerk available when I arrived for 10 min. Minimal area by dumpster to walk pet - few $25. Old carpeting chipped counters and breakfast was mini muffins granola bars and choice of hot beverages. Bed was well used - very soft mattress. No ice machine but no ice in room freezer. Had to wait for ice cubes to freeze. However staff very nice. But desk managers are away from desk all too frequently assisting clients elsewhere in the hotel
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Nightmare Booked a room thru hotels.com , got to the hotel, and the woman at the front desk said there were no rooms available. She is/was the nastiest and worst receptionist I have ever encountered. The WORST!!!
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered here and the poor service you received from one of our associates. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Started with desk help and people waiting to check in in a foul mouthed shouting match. Next was a room with a dirty bathroom, the bed was ‘short sheeted’ and the phone did not work. At about 1:00 am the dog next door started barking for about 1 hour - there was no one in the room to stop him. My husband tried calling the desk about it but the room phone did not work. He then went down to the desk to tell them about the dog and they said ‘oh he always does that when the owners leave him’. Then we went down in the morning to ... read more
Business response:
Alesia, thank you for choosing to stay with us on your trip the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. ... read more
I checked in and 5 minutes later I checked out and decided to go somewhere else. Dark large stains on the comforter.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
When I got to the hotel they stated that all the rooms were booked and they did not have my reservation in though I already paid for the room. They stated it as Expedia fault. Then when they did give me a room it was a room already given to someone else who was sleeping in bed when I went into this room. I had to be given another room. The entire facility stunk of cigerttes. I would not recommend this place to anyone.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
STAY AWAY if you actually want to sleep The bed was disgusting .... pillows CRAP OMG the worst hotel experience EVER. The heat was sooo loud and kept cycling on off ALL night so loudly.
Business response:
Jill, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
I could not stay there any more than 2 nights. I checked out and Expedia charged for 4 nights. I would like a reimbursement for the 2 nights I did not stay.
Business response:
Thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. Regarding any further queries, we request you to reach out our front desk as they would be happy to assist you. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Loud music and drug use Loud music past midnight. Entire floor smelled like marijuana. Won't be coming back.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Smelly place I didn’t even got to stay because the had assigned the wrong room, ( smoking) , there was garbage in the lobby floor, and the whole place smell really bad , the lady at front was apologetic, but didn’t help my situation
Business response:
Jenny, thank you for staying with us. It was disheartening to read your review regarding cleanliness issue you had while here. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping team to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.