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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I had a prepaid reservation for Fridat through Sunday which at check-in I was asked to pay for the room again. I paid, and went online with expedia to request a refund, thanks expedia. Our room had no heat and the unit would not work, so we had to pack up and move to another room. Finally, on Saturday morning we left for the entire day and returned late that evening and the room was never cleaned and prepared.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We truly regret the inconvenience it caused. We ... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
I didn’t like the fact they me and my companion seen not 1 but 2 roaches in the bathtub and sink area. Though I was accommodated up to a different and better room we really felt uneasy staying and couldn’t rest because the thought of it may be in a different room. Otherwise the hospitality was perfect brkfst and everything else was superb
Business response:
Thank you for being our guest. Although you had a pleasant experience, we apologize for the inconvenience you had in your initial room. We are working with our housekeeping and pest control teams to reiterate the importance of our daily cleaning checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
$100 charge. Why??????? Horrible . I’ll never stay there again!
Business response:
Thank you for taking the time to share your experience. We are sorry for the issues you had with the hotel charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not nice at all.... No es nada comodo.... para llegar hay que subir una cuesta muy pronunciada.... que con Nieve se hace casi imposible. NO hay nada para comer.... y todo los locales quedan lejos... tuve que pedir una pizza que tardo casi 1 hora en llegar. En el cuarto.... #333 habia varias cucarachitas. No volveria nunca.
Business response:
Martin, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Also, we are sorry our location wasn’t appealing to you. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Dwayne, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Never again Room was not cleaned, towels on floor and bed not made. Dirty dishes on counter. Hallway carpets dirty.
Business response:
Carol, we know a well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Even that I had a paid reservation. There was no room available for me and for 15 more customers that were there having the same problem.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.