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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No body clean up their dog mess. not bad . expect for dog mess. my husband stepped in dog mess .had to track it back into room to clean it up. the lady was nice enough to give us another room . Their shouldn't be no dogs in the room. nasty
Business response:
Please accept my sincere apologies for the inconvenience you encountered. We strive to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. Your feedback had been shared with our housekeeping team to revisit our procedures to see where we can make improvements so future guests are not similarly impacted. We hope you will afford us an opportunity to ... read more
Business response:
On behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Location, away from road which was nice and quite Our room was never cleaned, even after asking staff at front desk. Never got clean towels, thank God I had my own. Staff very nice but very short handed
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. On a positive note, we are pleased you liked our location. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manage... read more
smelled like pure marijuana, music blasting, people hanging around in the hallway, slamming doors all after hours
Don't Stay Here Entier hotel stinks of cigarette smoke. Room was not completely filthy, but it was definitely not clean. We tried to get a blanket 3 times, and they kept giving us a fitted sheet; the third time I went down to the desk and the clerk blamed my wife, and was actually combative towards me. Hotel manager said he was going to refund me my money, and 2 weeks later I still have not seen it. The continental breakfast, the biggest reason I chose this hotel, was a carafe of coffee, some oatmeal packets, and a couple gr... read more
room smelled bad Room had a terrible smell. old furnishings in ok shape. bed very hard
Not 24hrs reseption I was wating in the lobby for 1 hour before, calling them without anyone answering the phone. At last I walked to find the staff in the laundry room.
Think Again The fitness center was small and the 2 cardio machines ( a treadmill and a stair stepper) were broken. Nothing but an old weight station. The back stairs smelled like wet dogs. Some hallways smelled like smoke. The shower was lousy. The bed was uncomfortable. I will never stay there again.
no breakfast area, fitness centre not working..no glasses in room, no coffee machine either... will be careful with Extended stays next time.
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,162 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.